Nortel Networks Caller Id Issue

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Subject Author Date
Caller Id Issue nortel 03-06-06
Posted by on March 6, 2006, 12:33 pm
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I've posted something like this before, but the fix for that did not
work for this issue. I'm working with a MICS 4.1 and a Call Pilot 3.0.
I can see the caller id when the call is coming in, but I cannot see it
when the voicemail transfers the call. I've changed the number of rings
for the AA to pick up from 2 to 5, but that didn't make a difference. I
thought maybe it hadn't collected the info yet, but it did not pass the
info through even at 5 rings.

I can see the caller id info on the phone from the pbx side, but it is
only with the transfer from the voicemail that the caller id info is
missing.

Any ideas? I was wondering if it had to do with the vintage of the
MICS?

Any help would be great.

Thanks,
Melinda


Posted by on March 10, 2006, 2:52 pm
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Actually now I've done something that I can't see the caller id at all
anymore. I KNOW this is asking a lot, but does anyone have step-by-step
instructions for configuring caller id on a MICS (4.1 if you have it)?

Any and all help would be greatly appreciated!


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