Nortel Networks CallPilot alternatives

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Subject Author Date
CallPilot alternatives doug.mclachlan 02-21-07
Posted by on February 21, 2007, 4:47 pm
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I have a client who is planning to move their call centre staff off
Octel and onto CallPilot.

In addition to standard voice mail / messaging they are very keen to
utilize many of the call treatment features in CallPilot (day, date,
time control, auto-attendant). What I'm wondering is there any
comparable products on the market that will integrate will with Nortel
CS1000/Symposium architecture ?

thanks for your help !


Posted by Me Myself on February 24, 2007, 4:20 pm
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As far as integration you will not find any better alternative than the
CallPilot solution, especially with CCM (Symposium). This is because the
CallPilot solution communicates with the CS1000 over a proprietary AML link.
Other voicemail solutions will only integrate via dialogic ports that
emulate Nortel digital telephones and utilize the emulated display to
interpret the caller information. Furthermore, the CallPilot solution is the
only voice mail solution (Meridian Mail is MD) that will integrate directly
with CCM (Symposium) to provide IVR and ACCESS (voice segment) connectivity.
I've had the (mis)fortune of integrating several different third party voice
mail solutions with a CS1000 (including Octel) and in all cases there are
integration/flexibility issues that potentially arise.


>I have a client who is planning to move their call centre staff off
> Octel and onto CallPilot.
>
> In addition to standard voice mail / messaging they are very keen to
> utilize many of the call treatment features in CallPilot (day, date,
> time control, auto-attendant). What I'm wondering is there any
> comparable products on the market that will integrate will with Nortel
> CS1000/Symposium architecture ?
>
> thanks for your help !
>



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