CallPilot Connectivity Issues
Bookmark this page:
 Yahoo!
 Google
 Windows Live
 del.icio.us
 digg
 Netscape
|
|
|||||||||||||
|
Posted by on April 16, 2007, 4:26 pm
Please log in for more thread options One of my tech this weekend ran the April MS updates and rebooted our CallPilot server. After the server was rebooted the CallPilot client can no longer connect to the CallPilot server. The CallPilot client log shows the following when it trying to connect: 13:14:08:976 - CBaseServer::PingViaICMP pinging server... 13:14:08:986 - CIMAPServer::DoProtocolLogon opening IMAP connection 13:14:08:996 - mm_log <Trying IP address [10.157.XXX.XX]> <0>
13:14:09:006 - mm_notify <Server unavailable (not enough system
resources)> <4>
13:14:09:016 - mm_log <Server unavailable (not enough system
resources)> <2>
13:16:11:953 - CIMAPServer::Logon IMAP connection failed
13:16:11:943 - mm_log <Winsock cleanup> <0> 13:16:11:963 - nmcred: <1312223xxxx, 10.157.XXX.XX> eCredCancelled
13:16:11:983 - ServiceEntry configuring Personal Folders
13:16:11:973 - nmcred: <1312223xxxx, 10.157.XXX.XX> ref'd 1 13:16:12:233 - nmdcab: Opened address book, 545 records (65534 max) of size 512 13:16:13:756 - RCMSProvider::Logon <b8>
13:16:13:836 - RCMSMsgStore::SyncThread started
13:16:13:846 - CBaseServer::DoLogon credentials previously cancelled 13:16:13:856 - CIMAPServer::Logon IMAP connection failed 13:16:13:866 - nmcred: <1312223xxxx, 10.157.XXX.XX> ref'd 2
13:16:14:186 - nmdcab: Opened address book, 545 records (65534 max) of
size 512 13:16:14:276 - nmdcab: Opened address book, 545 records (65534 max) of size 512 13:16:14:957 - RCMSProvider::Logon <200099>
13:16:15:228 - nmdcab: Opened address book, 545 records (65534 max) of
size 512 13:16:15:308 - RCMSProvider::SpoolerLogon <4005>
13:16:15:338 - CBaseServer::DoLogon credentials previously cancelled
13:16:15:348 - CSMTPServer::DoLogon SMTP connection failed 13:16:15:358 - RCMSMsgStore::NotifierThread started 13:16:15:368 - nmcred: <13122233213, 10.157.XXX.XX> eCredCancelled
13:16:15:378 - nmcred: <13122233213, 10.157.XXX.XX> ref'd 1 Nortel has not been to helpful to this point. Thanks for any help | |||||||||||||
|
Posted by Renegade on April 17, 2007, 4:13 am
Please log in for more thread options The Microsoft Updates that your Tech installed - were they provided by Nortel? In the past we have been discouraged from installing MS updates directly from Microsoft, but instead to wait until they are bundled and distributed by Nortel. The reason we were given is that the Version of Windows on the Call Pilot Server is a bastardised Nortel mutant, and so most updates aren't needed as the Mutant version does not have many components that a normal install would. Maybe seek Nortels advice on this and be prepared to re-install CP and restore a backup. (worst case) " Nortel has not been to helpful to this point." We have noticed the same, over the past 12 months or so their level of cooperation & service seems to be slipping. Makes me wonder if the money we pay them for level 2 support is worth it....... Good Luck! On Apr 17, 6:26 am, CWeiss...@gmail.com wrote: > Hello,
> > One of my tech this weekend ran the April MS updates and rebooted our > CallPilot server. After the server was rebooted the CallPilot client > can no longer connect to the CallPilot server. The CallPilot client > log shows the following when it trying to connect: > > 13:14:08:976 - CBaseServer::PingViaICMP pinging server... > 13:14:08:986 - CIMAPServer::DoProtocolLogon opening IMAP connection > 13:14:08:996 - mm_log <Trying IP address [10.157.XXX.XX]> <0> > 13:14:09:006 - mm_notify <Server unavailable (not enough system > resources)> <4> > 13:14:09:016 - mm_log <Server unavailable (not enough system > resources)> <2> > 13:16:11:943 - mm_log <Winsock cleanup> <0> > 13:16:11:953 - CIMAPServer::Logon IMAP connection failed > 13:16:11:963 - nmcred: <1312223xxxx, 10.157.XXX.XX> eCredCancelled > 13:16:11:973 - nmcred: <1312223xxxx, 10.157.XXX.XX> ref'd 1 > 13:16:11:983 - ServiceEntry configuring Personal Folders > 13:16:12:233 - nmdcab: Opened address book, 545 records (65534 max) of > size 512 > 13:16:13:756 - RCMSProvider::Logon <b8> > 13:16:13:836 - RCMSMsgStore::SyncThread started > 13:16:13:846 - CBaseServer::DoLogon credentials previously cancelled > 13:16:13:856 - CIMAPServer::Logon IMAP connection failed > 13:16:13:866 - nmcred: <1312223xxxx, 10.157.XXX.XX> ref'd 2 > 13:16:14:186 - nmdcab: Opened address book, 545 records (65534 max) of > size 512 > 13:16:14:276 - nmdcab: Opened address book, 545 records (65534 max) of > size 512 > 13:16:14:957 - RCMSProvider::Logon <200099> > 13:16:15:228 - nmdcab: Opened address book, 545 records (65534 max) of > size 512 > 13:16:15:308 - RCMSProvider::SpoolerLogon <4005> > 13:16:15:338 - CBaseServer::DoLogon credentials previously cancelled > 13:16:15:348 - CSMTPServer::DoLogon SMTP connection failed > 13:16:15:358 - RCMSMsgStore::NotifierThread started > 13:16:15:368 - nmcred: <13122233213, 10.157.XXX.XX> eCredCancelled > 13:16:15:378 - nmcred: <13122233213, 10.157.XXX.XX> ref'd 1 > > Nortel has not been to helpful to this point. > > Thanks for any help | |||||||||||||
| Similar Threads | Posted |
| CallPilot Connectivity Issues | April 16, 2007, 4:26 pm |
| Contivity VPN Connectivity Issues WIth D-Link Router | October 15, 2006, 11:45 am |
| Callpilot 100 issues | October 6, 2006, 12:46 pm |
| CallPilot 4.0 and BCM 3.7 compatibility issues? | December 6, 2006, 8:46 am |
| VPN connectivity problems with Mac | June 23, 2005, 12:12 am |
| Nortel Cisco Connectivity Issue | April 8, 2006, 9:01 am |
| AboveNet Launches Data Center Connectivity Service Using Nortel Optical Solution | March 22, 2006, 12:23 pm |
| PP8600 & GBIC issues | May 30, 2005, 6:46 pm |
| Contivity 1010 issues | October 13, 2005, 4:52 pm |
| QoS issues i2004 / Contivity 251 | July 13, 2006, 11:49 am |
| Call Pilot issues | August 1, 2006, 1:52 pm |
| New BCM400 install - a few issues | November 19, 2008, 8:56 am |
| 2050 soft phone issues | March 31, 2006, 12:41 pm |
| SCCS 5.0 Agent Display Issues | April 25, 2006, 11:25 am |
| Option 81C with weird time issues | June 29, 2006, 4:03 pm |