2=2E Does the EZ SoundRite option real work?
I have a LG HDTV plasma model DU-42PX12X (Purchased from FUTURESHOP
12/26/2005) when the orbiter is on and in the 4:3 mode (pixels) moves from left to right and down and up. I notice the top of the screen moves down to far and I get a 1/8 inch then 1/4 inch gray bar at the top. Then when it goes back up to original starting point the bar goes away.I called LG head office in Mississauga Ontario and the service adviser said this should not be happening and referred me to one of their service depots. Well the service manager there said he had never heard of this before and sent a man out to pickup the TV. I gave him the following information to the Service manager.
UNITECH CONSUMER ELECTRONICS SERVICE
TO: Service Manager September 12, 2006
Could you please fix the follow problems?
1=2E Picture shifting issue, when orbiter is on. 2=2E "EZ SoundRite" audio volume level is not consistent.The problems occurred under the following setups.
Display Modes: 4:3 and in the side by side picture and picture mode. Inputs signals: DVD, CATV and OTA HDTV
1=2E Initially when you turn on the Orbiter the picture shifts slightly to the right and you get a "normal picture". When the orbiter cycle begins it shifts right > right > then down creating a gray bar at the top of the screen (Aprox. 1/8"), next shift down the gray bar increases to =BC". Shifting to left twice and then up gray bar reduce to (=BC") up again and returns to normal view. The cycle will continue as long as the orbiter is "On".I have included some photos to assist you in troubleshooting this problem. .=2E. Photo #1, 2, 3 clearly shows picture shifting issue a small grey bar at the top of the screen when in the 4:3 mode. .=2E. Photo # 4 shows picture shifting as well, but the gray bar is on the side "left" of the screen, this is in the "picture and picture mode".
2=2E "EZ SoundRite" it doesn't seem to be keeping the audio volume level consistent when watching commercials. Volume increases when watching commercials which it shouldn't, while EZ SoundRite on.If you require any further information you can call me at 905- 279-
9573. Please keep informed on the progress of the repair as I would like to get the TV back ASAP, thank you.Sincerely,
Jay
A week later received a call from the manager and told me that he had showed the TV to a LG representative and was told that is the way this model worked and was well in the manufactures specifications. I told the service manager that I went back to Future Shop and examined several other 42" LG plasmas with the orbiter on none showed this effect. I could not examine the same model I have because this was last years model and they only had the newer models. I asked if any of the sales reps at FS had seen anything like this before, none had and they told me to that I should contact LG right away.
I asked the service manager about the EZ SoundRite he said that it was working within spec. I told him I couldn't see the difference between it on or off. He agrees with me and said that it more of gimmick just to help sell this TV and I shouldn't expect too much of this option.
Well I thought I would share my experience with you all regarding this LG product. If anyone has anymore to add about it please let me know. Could there have been a silent recall ?
Thanks!
Jay
PS: Sorry I wasn't able to post the photos onto the group.