Help! LG DU-42PX12X Pixel Orbitor, Does EZ SoundRite work or Not?
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Posted by biggy on September 19, 2006, 3:03 pm
Please log in for more thread options 1=2E Does anyone have comments on this model or similar, LG 42" plasma TV's, have you notice this on your TV sets? 2=2E Does the EZ SoundRite option real work? I have a LG HDTV plasma model DU-42PX12X (Purchased from FUTURESHOP 12/26/2005) when the orbiter is on and in the 4:3 mode (pixels) moves from left to right and down and up. I notice the top of the screen moves down to far and I get a 1/8 inch then 1/4 inch gray bar at the top. Then when it goes back up to original starting point the bar goes away. I called LG head office in Mississauga Ontario and the service adviser said this should not be happening and referred me to one of their service depots. Well the service manager there said he had never heard of this before and sent a man out to pickup the TV. I gave him the following information to the Service manager. UNITECH CONSUMER ELECTRONICS SERVICE TO: Service Manager September 12, 2006 Could you please fix the follow problems? 1=2E Picture shifting issue, when orbiter is on. 2=2E "EZ SoundRite" audio volume level is not consistent. The problems occurred under the following setups. Display Modes: 4:3 and in the side by side picture and picture mode. Inputs signals: DVD, CATV and OTA HDTV 1=2E Initially when you turn on the Orbiter the picture shifts slightly to the right and you get a "normal picture". When the orbiter cycle begins it shifts right > right > then down creating a gray bar at the
top of the screen (Aprox. 1/8"), next shift down the gray bar
increases to =BC". Shifting to left twice and then up gray bar reduce to (=BC") up again and returns to normal view. The cycle will continue as long as the orbiter is "On". I have included some photos to assist you in troubleshooting this problem. .=2E. Photo #1, 2, 3 clearly shows picture shifting issue a small grey bar at the top of the screen when in the 4:3 mode. .=2E. Photo # 4 shows picture shifting as well, but the gray bar is on the side "left" of the screen, this is in the "picture and picture mode". 2=2E "EZ SoundRite" it doesn't seem to be keeping the audio volume level consistent when watching commercials. Volume increases when watching commercials which it shouldn't, while EZ SoundRite on. If you require any further information you can call me at 905- 279- 9573. Please keep informed on the progress of the repair as I would like to get the TV back ASAP, thank you. Sincerely, Jay A week later received a call from the manager and told me that he had showed the TV to a LG representative and was told that is the way this model worked and was well in the manufactures specifications. I told the service manager that I went back to Future Shop and examined several other 42" LG plasmas with the orbiter on none showed this effect. I could not examine the same model I have because this was last years model and they only had the newer models. I asked if any of the sales reps at FS had seen anything like this before, none had and they told me to that I should contact LG right away. I asked the service manager about the EZ SoundRite he said that it was working within spec. I told him I couldn't see the difference between it on or off. He agrees with me and said that it more of gimmick just to help sell this TV and I shouldn't expect too much of this option. Well I thought I would share my experience with you all regarding this LG product. If anyone has anymore to add about it please let me know. Could there have been a silent recall ? Thanks! Jay PS: Sorry I wasn't able to post the photos onto the group. | |||||||||||||
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Posted by Art on September 19, 2006, 4:30 pm
Please log in for more thread options Many newer Plasma sets will actually jog the picture in a rotary pattern to prevent undue burnin. The change of position is usually un-noticed since the amount of jog is minimal. As for the presumed audio automatic adjustment system to limit the shouting ads and make all the rest of the sound ok, it in fact will tend to try and equalize all the sounds, if you are viewing an ad or viewing a movie. The L/G plasma sets that I have seen and serviced do have a noticable motion in the displayed picture if one is paying attention, normally the motion is so slight that it is overlooked. 1. Does anyone have comments on this model or similar, LG 42" plasma TV's, have you notice this on your TV sets? 2. Does the EZ SoundRite option real work? I have a LG HDTV plasma model DU-42PX12X (Purchased from FUTURESHOP 12/26/2005) when the orbiter is on and in the 4:3 mode (pixels) moves from left to right and down and up. I notice the top of the screen moves down to far and I get a 1/8 inch then 1/4 inch gray bar at the top. Then when it goes back up to original starting point the bar goes away. I called LG head office in Mississauga Ontario and the service adviser said this should not be happening and referred me to one of their service depots. Well the service manager there said he had never heard of this before and sent a man out to pickup the TV. I gave him the following information to the Service manager. UNITECH CONSUMER ELECTRONICS SERVICE TO: Service Manager September 12, 2006 Could you please fix the follow problems? 1. Picture shifting issue, when orbiter is on. 2. "EZ SoundRite" audio volume level is not consistent. The problems occurred under the following setups. Display Modes: 4:3 and in the side by side picture and picture mode. Inputs signals: DVD, CATV and OTA HDTV 1. Initially when you turn on the Orbiter the picture shifts slightly to the right and you get a "normal picture". When the orbiter cycle begins it shifts right > right > then down creating a gray bar at the
top of the screen (Aprox. 1/8"), next shift down the gray bar
increases to ¼". Shifting to left twice and then up gray bar reduce to (¼") up again and returns to normal view. The cycle will continue as long as the orbiter is "On". I have included some photos to assist you in troubleshooting this problem. ... Photo #1, 2, 3 clearly shows picture shifting issue a small grey bar at the top of the screen when in the 4:3 mode. ... Photo # 4 shows picture shifting as well, but the gray bar is on the side "left" of the screen, this is in the "picture and picture mode". 2. "EZ SoundRite" it doesn't seem to be keeping the audio volume level consistent when watching commercials. Volume increases when watching commercials which it shouldn't, while EZ SoundRite on. If you require any further information you can call me at 905- 279- 9573. Please keep informed on the progress of the repair as I would like to get the TV back ASAP, thank you. Sincerely, Jay A week later received a call from the manager and told me that he had showed the TV to a LG representative and was told that is the way this model worked and was well in the manufactures specifications. I told the service manager that I went back to Future Shop and examined several other 42" LG plasmas with the orbiter on none showed this effect. I could not examine the same model I have because this was last years model and they only had the newer models. I asked if any of the sales reps at FS had seen anything like this before, none had and they told me to that I should contact LG right away. I asked the service manager about the EZ SoundRite he said that it was working within spec. I told him I couldn't see the difference between it on or off. He agrees with me and said that it more of gimmick just to help sell this TV and I shouldn't expect too much of this option. Well I thought I would share my experience with you all regarding this LG product. If anyone has anymore to add about it please let me know. Could there have been a silent recall ? Thanks! Jay PS: Sorry I wasn't able to post the photos onto the group. | |||||||||||||
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Posted by biggy on September 19, 2006, 6:13 pm
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Hi Art, Thank you for your quick response and I agree with your comments, but please let me clarify myself. In the past and present burn in is one of the plasma TVs weakness or disadvantage compared of the technologies LCD, DLP etc. The orbiter was introduced by several manufactures to help prevent burn in especially on plasma screen TV sets. In my case while in the 4:3 mode (orbiter ON) the picture shifts off way to much. This leaves you with a very unusual "frame effect" (1/4" gray bar at top and the standard larger gray bars on the sides) which is very annoying and never seen this on any plasma TV. When the "orbiter is off" you get the standard 4:3 picture each side of picture has a gray bar, which is normal. As I mentioned I checked out several other similar LG TV 42" plasma screens with the "orbiter on" you can not see this much movement (no frame effect), LG should have made some way to adjust this for this. The TVs I have seen only a very slight movement which I expected but none of them move this much creating "frame effect". I sure wish I could check out another TV (same model) and see if it has this framing effect as well? As for the EZ sound (on or off) I have ask several other friends if they could hear any difference in the audio level between commercials and norm programming none could hear any difference commercial came in LOUD. Again I think LG should have provided adjustment for this option. Thanks again for your comments Jay Art wrote: > Many newer Plasma sets will actually jog the picture in a rotary pattern =
to
> prevent undue burnin. The change of position is usually un-noticed since =
the
> amount of jog is minimal. As for the presumed audio automatic adjustment
an
> system to limit the shouting ads and make all the rest of the sound ok, it > in fact will tend to try and equalize all the sounds, if you are viewing = > ad or viewing a movie.
ion
> The L/G plasma sets that I have seen and serviced do have a noticable mot= > in the displayed picture if one is paying attention, normally the motion =
is
> so slight that it is overlooked.
> 1. Does anyone have comments on this model or similar, LG 42" plasma > TV's, have you notice this on your TV sets? > > 2. Does the EZ SoundRite option real work? > > I have a LG HDTV plasma model DU-42PX12X (Purchased from FUTURESHOP > 12/26/2005) when the orbiter is on and in the 4:3 mode (pixels) moves > from left to right and down and up. I notice the top of the screen > moves down to far and I get a 1/8 inch then 1/4 inch gray bar at the > top. Then when it goes back up to original starting point the bar goes > away. > > I called LG head office in Mississauga Ontario and the service adviser > said this should not be happening and referred me to one of their > service depots. Well the service manager there said he had never heard > of this before and sent a man out to pickup the TV. I gave him the > following information to the Service manager. > > > UNITECH CONSUMER ELECTRONICS SERVICE > > TO: Service Manager September 12, 2006 > > Could you please fix the follow problems? > > 1. Picture shifting issue, when orbiter is on. > 2. "EZ SoundRite" audio volume level is not consistent. > > The problems occurred under the following setups. > > Display Modes: 4:3 and in the side by side picture and picture mode. > Inputs signals: DVD, CATV and OTA HDTV > > 1. Initially when you turn on the Orbiter the picture shifts slightly > to the right and you get a "normal picture". When the orbiter cycle > begins it shifts right > right > then down creating a gray bar at the > top of the screen (Aprox. 1/8"), next shift down the gray bar > increases to =BC". Shifting to left twice and then up gray bar reduce > to (=BC") up again and returns to normal view. The cycle will continue > as long as the orbiter is "On". > > I have included some photos to assist you in troubleshooting this > problem. > ... Photo #1, 2, 3 clearly shows picture shifting issue a small grey > bar at the top of the screen when in the 4:3 mode. > ... Photo # 4 shows picture shifting as well, but the gray bar is on > the side "left" of the screen, this is in the "picture and > picture mode". > > 2. "EZ SoundRite" it doesn't seem to be keeping the audio volume > level consistent when watching commercials. Volume increases when > watching commercials which it shouldn't, while EZ SoundRite on. > > If you require any further information you can call me at 905- 279- > 9573. Please keep informed on the progress of the repair as I would > like to get the TV back ASAP, thank you. > > Sincerely, > > Jay > > > A week later received a call from the manager and told me that he had > showed the TV to a LG representative and was told that is the way this > model worked and was well in the manufactures specifications. I told > the service manager that I went back to Future Shop and examined > several other 42" LG plasmas with the orbiter on none showed this > effect. I could not examine the same model I have because this was last > years model and they only had the newer models. I asked if any of the > sales reps at FS had seen anything like this before, none had and they > told me to that I should contact LG right away. > > I asked the service manager about the EZ SoundRite he said that it was > working within spec. I told him I couldn't see the difference between > it on or off. He agrees with me and said that it more of gimmick just > to help sell this TV and I shouldn't expect too much of this option. > > Well I thought I would share my experience with you all regarding this > LG product. If anyone has anymore to add about it please let me know. > Could there have been a silent recall ? > > Thanks! >=20 > Jay >=20 > PS: Sorry I wasn't able to post the photos onto the group. | |||||||||||||
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Posted by michael on September 20, 2006, 7:46 pm
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Hey: I own an LG 26" HDTV LCD model with the EZ SoundRite option and find it to be a useless option. It's plain crap. I get my HighDef signal off the terrestial antenna and each channel seems to have a different sound level. It's irritating, to say the least when you're channel surfing and the sound has to be adjusted as much as 10 points to keep it within tolerable levels. That's with or without the EZ SoundRite enabled. Other problems I've had with my LG is turning the unit on and not seeing a picture, only sound. That's an intermittent problem, so I can't take it in for support. Guess I won't buy another LG Television.... biggy wrote: > 1. Does anyone have comments on this model or similar, LG 42" plasma
> TV's, have you notice this on your TV sets? > > 2. Does the EZ SoundRite option real work? > > I have a LG HDTV plasma model DU-42PX12X (Purchased from FUTURESHOP > 12/26/2005) when the orbiter is on and in the 4:3 mode (pixels) moves > from left to right and down and up. I notice the top of the screen > moves down to far and I get a 1/8 inch then 1/4 inch gray bar at the > top. Then when it goes back up to original starting point the bar goes > away. > > I called LG head office in Mississauga Ontario and the service adviser > said this should not be happening and referred me to one of their > service depots. Well the service manager there said he had never heard > of this before and sent a man out to pickup the TV. I gave him the > following information to the Service manager. > > > UNITECH CONSUMER ELECTRONICS SERVICE > > TO: Service Manager September 12, 2006 > > Could you please fix the follow problems? > > 1. Picture shifting issue, when orbiter is on. > 2. "EZ SoundRite" audio volume level is not consistent. > > The problems occurred under the following setups. > > Display Modes: 4:3 and in the side by side picture and picture mode. > Inputs signals: DVD, CATV and OTA HDTV > > 1. Initially when you turn on the Orbiter the picture shifts slightly > to the right and you get a "normal picture". When the orbiter cycle > begins it shifts right > right > then down creating a gray bar at the > top of the screen (Aprox. 1/8"), next shift down the gray bar > increases to =BC". Shifting to left twice and then up gray bar reduce > to (=BC") up again and returns to normal view. The cycle will continue > as long as the orbiter is "On". > > I have included some photos to assist you in troubleshooting this > problem. > ... Photo #1, 2, 3 clearly shows picture shifting issue a small grey > bar at the top of the screen when in the 4:3 mode. > ... Photo # 4 shows picture shifting as well, but the gray bar is on > the side "left" of the screen, this is in the "picture and > picture mode". > > 2. "EZ SoundRite" it doesn't seem to be keeping the audio volume > level consistent when watching commercials. Volume increases when > watching commercials which it shouldn't, while EZ SoundRite on. > > If you require any further information you can call me at 905- 279- > 9573. Please keep informed on the progress of the repair as I would > like to get the TV back ASAP, thank you. > > Sincerely, > > Jay > > > A week later received a call from the manager and told me that he had > showed the TV to a LG representative and was told that is the way this > model worked and was well in the manufactures specifications. I told > the service manager that I went back to Future Shop and examined > several other 42" LG plasmas with the orbiter on none showed this > effect. I could not examine the same model I have because this was last > years model and they only had the newer models. I asked if any of the > sales reps at FS had seen anything like this before, none had and they > told me to that I should contact LG right away. > > I asked the service manager about the EZ SoundRite he said that it was > working within spec. I told him I couldn't see the difference between > it on or off. He agrees with me and said that it more of gimmick just > to help sell this TV and I shouldn't expect too much of this option. > > Well I thought I would share my experience with you all regarding this > LG product. If anyone has anymore to add about it please let me know. > Could there have been a silent recall ? > > Thanks! >=20 > Jay >=20 > PS: Sorry I wasn't able to post the photos onto the group. | |||||||||||||
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Posted by Art on September 20, 2006, 8:57 pm
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Suggest having an L/G authorized service company come out and check over the unit to see if the jog is within specifications. they will be able to verify with service manuals available from Huntsville, Alabama, USA location. Hey: I own an LG 26" HDTV LCD model with the EZ SoundRite option and find it to be a useless option. It's plain crap. I get my HighDef signal off the terrestial antenna and each channel seems to have a different sound level. It's irritating, to say the least when you're channel surfing and the sound has to be adjusted as much as 10 points to keep it within tolerable levels. That's with or without the EZ SoundRite enabled. Other problems I've had with my LG is turning the unit on and not seeing a picture, only sound. That's an intermittent problem, so I can't take it in for support. Guess I won't buy another LG Television.... biggy wrote: > 1. Does anyone have comments on this model or similar, LG 42" plasma
> TV's, have you notice this on your TV sets? > > 2. Does the EZ SoundRite option real work? > > I have a LG HDTV plasma model DU-42PX12X (Purchased from FUTURESHOP > 12/26/2005) when the orbiter is on and in the 4:3 mode (pixels) moves > from left to right and down and up. I notice the top of the screen > moves down to far and I get a 1/8 inch then 1/4 inch gray bar at the > top. Then when it goes back up to original starting point the bar goes > away. > > I called LG head office in Mississauga Ontario and the service adviser > said this should not be happening and referred me to one of their > service depots. Well the service manager there said he had never heard > of this before and sent a man out to pickup the TV. I gave him the > following information to the Service manager. > > > UNITECH CONSUMER ELECTRONICS SERVICE > > TO: Service Manager September 12, 2006 > > Could you please fix the follow problems? > > 1. Picture shifting issue, when orbiter is on. > 2. "EZ SoundRite" audio volume level is not consistent. > > The problems occurred under the following setups. > > Display Modes: 4:3 and in the side by side picture and picture mode. > Inputs signals: DVD, CATV and OTA HDTV > > 1. Initially when you turn on the Orbiter the picture shifts slightly > to the right and you get a "normal picture". When the orbiter cycle > begins it shifts right > right > then down creating a gray bar at the > top of the screen (Aprox. 1/8"), next shift down the gray bar > increases to ¼". Shifting to left twice and then up gray bar reduce > to (¼") up again and returns to normal view. The cycle will continue > as long as the orbiter is "On". > > I have included some photos to assist you in troubleshooting this > problem. > ... Photo #1, 2, 3 clearly shows picture shifting issue a small grey > bar at the top of the screen when in the 4:3 mode. > ... Photo # 4 shows picture shifting as well, but the gray bar is on > the side "left" of the screen, this is in the "picture and > picture mode". > > 2. "EZ SoundRite" it doesn't seem to be keeping the audio volume > level consistent when watching commercials. Volume increases when > watching commercials which it shouldn't, while EZ SoundRite on. > > If you require any further information you can call me at 905- 279- > 9573. Please keep informed on the progress of the repair as I would > like to get the TV back ASAP, thank you. > > Sincerely, > > Jay > > > A week later received a call from the manager and told me that he had > showed the TV to a LG representative and was told that is the way this > model worked and was well in the manufactures specifications. I told > the service manager that I went back to Future Shop and examined > several other 42" LG plasmas with the orbiter on none showed this > effect. I could not examine the same model I have because this was last > years model and they only had the newer models. I asked if any of the > sales reps at FS had seen anything like this before, none had and they > told me to that I should contact LG right away. > > I asked the service manager about the EZ SoundRite he said that it was > working within spec. I told him I couldn't see the difference between > it on or off. He agrees with me and said that it more of gimmick just > to help sell this TV and I shouldn't expect too much of this option. > > Well I thought I would share my experience with you all regarding this > LG product. If anyone has anymore to add about it please let me know. > Could there have been a silent recall ? > > Thanks! > > Jay > > PS: Sorry I wasn't able to post the photos onto the group. | |||||||||||||
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