Home-built Computers Serious corruption problem

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Subject Author Date
Serious corruption problem Luis ORTEGA 02-06-05
Posted by Luis ORTEGA on February 6, 2005, 1:46 pm
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I maintain a half dozen PC workstations at my school for video editing, most
of which I've built. I was off on a field trip Friday and I turned on all
the machines and left things ready for the sub. During video class, some
kids started fooling around and did something to one of the computers,
perhaps in the bios or in Windows (XP) or even physically, because when I
returned at the end of the day the computer was frozen on the desktop screen
but with no taskbar, mouse cursor or any other icon showing.
No key strokes or mouse movements made any difference, so I did a reboot and
then the computer advised me to run a checkdisk before coming up all the way
to Windows, which I did but that process froze at about 20% completion of
step 2.
I tried turning it off then back on and then the computer couldn't find the
primary drive and hung during the bootup process. I went into the bios to
check around and eventually got it to recognize the primary drive so I saved
the changes and it continued to load. It again advised to run checkdisk and
this time it proceeded through the process. It reported literally dozens of
files that had a problem and had been repaired during check disk. Once up
into Windows, everything looked normal again and I was able to start and use
Photoshop and MS Word, but when I tried to start Premiere Pro the computer
turned rebooted and then couldn't find either the master or slave drives on
the primary controller.
I spent over an hour trying to stabilize, it but it either won't recognize
the primary master, and sometimes the primary slave too, or if I'm
successful at that, it tried to load Windows and kept hanging at the Win XP
logo.
I've tried everything I know in the bios (loading bios defaults, manually
selecting the drives) but nothing seems to stick. I tried last known good
configuration also with no luck. I'm stumped.
This could have been done by operational or physical carelessness or done
with malicious intent, I don't know. The sub said that the kids were fooling
around and the room is small, so it could be physical damage, or they could
have gone into the bios or into Windows explorer or even the registry and
made some changes.
No one would admit to anything (but that's another story).
Can anyone please advise me on what might be going on, and what I might try
next?
I can reformat everything and reload if it comes to that, but if it is
damage to the bios or the mobo or the drives then it won't help.
Thanks a lot for any advice on this problem.




Posted by Rick \"Nutcase\" Rogers on February 6, 2005, 10:12 am
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Hi Luis,

Sounds more like a hardware failure than anything else, and it's probably
the motherboard from the symptoms you describe. I doubt that the kids are
responsible unless one of them was physically tearing apart the system.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

>I maintain a half dozen PC workstations at my school for video editing,
>most of which I've built. I was off on a field trip Friday and I turned on
>all the machines and left things ready for the sub. During video class,
>some kids started fooling around and did something to one of the computers,
>perhaps in the bios or in Windows (XP) or even physically, because when I
>returned at the end of the day the computer was frozen on the desktop
>screen but with no taskbar, mouse cursor or any other icon showing.
> No key strokes or mouse movements made any difference, so I did a reboot
> and then the computer advised me to run a checkdisk before coming up all
> the way to Windows, which I did but that process froze at about 20%
> completion of step 2.
> I tried turning it off then back on and then the computer couldn't find
> the primary drive and hung during the bootup process. I went into the bios
> to check around and eventually got it to recognize the primary drive so I
> saved the changes and it continued to load. It again advised to run
> checkdisk and this time it proceeded through the process. It reported
> literally dozens of files that had a problem and had been repaired during
> check disk. Once up into Windows, everything looked normal again and I was
> able to start and use Photoshop and MS Word, but when I tried to start
> Premiere Pro the computer turned rebooted and then couldn't find either
> the master or slave drives on the primary controller.
> I spent over an hour trying to stabilize, it but it either won't recognize
> the primary master, and sometimes the primary slave too, or if I'm
> successful at that, it tried to load Windows and kept hanging at the Win
> XP logo.
> I've tried everything I know in the bios (loading bios defaults, manually
> selecting the drives) but nothing seems to stick. I tried last known good
> configuration also with no luck. I'm stumped.
> This could have been done by operational or physical carelessness or done
> with malicious intent, I don't know. The sub said that the kids were
> fooling around and the room is small, so it could be physical damage, or
> they could have gone into the bios or into Windows explorer or even the
> registry and made some changes.
> No one would admit to anything (but that's another story).
> Can anyone please advise me on what might be going on, and what I might
> try next?
> I can reformat everything and reload if it comes to that, but if it is
> damage to the bios or the mobo or the drives then it won't help.
> Thanks a lot for any advice on this problem.
>




Posted by philo on February 6, 2005, 10:14 am
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>I maintain a half dozen PC workstations at my school for video editing,
>most of which I've built. I was off on a field trip Friday and I turned on
>all the machines and left things ready for the sub. During video class,
>some kids started fooling around and did something to one of the computers,
>perhaps in the bios or in Windows (XP) or even physically, because when I
>returned at the end of the day the computer was frozen on the desktop
>screen but with no taskbar, mouse cursor or any other icon showing.
> No key strokes or mouse movements made any difference, so I did a reboot
> and then the computer advised me to run a checkdisk before coming up all
> the way to Windows, which I did but that process froze at about 20%
> completion of step 2.
> I tried turning it off then back on and then the computer couldn't find
> the primary drive and hung during the bootup process. I went into the bios
> to check around and eventually got it to recognize the primary drive so I
> saved the changes and it continued to load. It again advised to run
> checkdisk and this time it proceeded through the process. It reported
> literally dozens of files that had a problem and had been repaired during
> check disk. Once up into Windows, everything looked normal again and I was
> able to start and use Photoshop and MS Word, but when I tried to start
> Premiere Pro the computer turned rebooted and then couldn't find either
> the master or slave drives on the primary controller.
> I spent over an hour trying to stabilize, it but it either won't recognize
> the primary master, and sometimes the primary slave too, or if I'm
> successful at that, it tried to load Windows and kept hanging at the Win
> XP logo.
> I've tried everything I know in the bios (loading bios defaults, manually
> selecting the drives) but nothing seems to stick. I tried last known good
> configuration also with no luck. I'm stumped.
> This could have been done by operational or physical carelessness or done
> with malicious intent, I don't know. The sub said that the kids were
> fooling around and the room is small, so it could be physical damage, or
> they could have gone into the bios or into Windows explorer or even the
> registry and made some changes.
> No one would admit to anything (but that's another story).
> Can anyone please advise me on what might be going on, and what I might
> try next?
> I can reformat everything and reload if it comes to that, but if it is
> damage to the bios or the mobo or the drives then it won't help.
> Thanks a lot for any advice on this problem.
>

go to the website of the harddive mfg
and download and run the diagnostic utility...
it could be a bad drive




Posted by Conor on February 6, 2005, 2:25 pm
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says...
> I maintain a half dozen PC workstations at my school for video editing, most
> of which I've built. I was off on a field trip Friday and I turned on all
> the machines and left things ready for the sub. During video class, some
> kids started fooling around and did something to one of the computers,
> perhaps in the bios or in Windows (XP) or even physically, because when I
> returned at the end of the day the computer was frozen on the desktop screen
> but with no taskbar, mouse cursor or any other icon showing.
> No key strokes or mouse movements made any difference, so I did a reboot and
> then the computer advised me to run a checkdisk before coming up all the way
> to Windows, which I did but that process froze at about 20% completion of
> step 2.
> I tried turning it off then back on and then the computer couldn't find the
> primary drive and hung during the bootup process. I went into the bios to
> check around and eventually got it to recognize the primary drive so I saved
> the changes and it continued to load. It again advised to run checkdisk and
> this time it proceeded through the process. It reported literally dozens of
> files that had a problem and had been repaired during check disk. Once up
> into Windows, everything looked normal again and I was able to start and use
> Photoshop and MS Word, but when I tried to start Premiere Pro the computer
> turned rebooted and then couldn't find either the master or slave drives on
> the primary controller.
> I spent over an hour trying to stabilize, it but it either won't recognize
> the primary master, and sometimes the primary slave too, or if I'm
> successful at that, it tried to load Windows and kept hanging at the Win XP
> logo.
> I've tried everything I know in the bios (loading bios defaults, manually
> selecting the drives) but nothing seems to stick. I tried last known good
> configuration also with no luck. I'm stumped.
> This could have been done by operational or physical carelessness or done
> with malicious intent, I don't know. The sub said that the kids were fooling
> around and the room is small, so it could be physical damage, or they could
> have gone into the bios or into Windows explorer or even the registry and
> made some changes.
> No one would admit to anything (but that's another story).
> Can anyone please advise me on what might be going on, and what I might try
> next?
> I can reformat everything and reload if it comes to that, but if it is
> damage to the bios or the mobo or the drives then it won't help.
> Thanks a lot for any advice on this problem.
>
Dead HDD. Probably nothing the kids did. I let my 3 and 7 year old kids
play with my computer to their hearts content safe in the knowledge the
only thing they can hose is the XP install and even then they'll have
to try hard.


--
Conor

An imperfect plan executed violently is far superior to a perfect plan.
-- George Patton


Posted by Bryan Hoover on February 7, 2005, 9:09 am
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Luis ORTEGA wrote:

> I maintain a half dozen PC workstations at my school for video editing, most
> of which I've built. I was off on a field trip Friday and I turned on all
> the machines and left things ready for the sub. During video class, some
> kids started fooling around and did something to one of the computers,
> perhaps in the bios or in Windows (XP) or even physically, because when I
> returned at the end of the day the computer was frozen on the desktop screen
> but with no taskbar, mouse cursor or any other icon showing.
> No key strokes or mouse movements made any difference, so I did a reboot and
> then the computer advised me to run a checkdisk before coming up all the way
> to Windows, which I did but that process froze at about 20% completion of
> step 2.

It could of just appeared frozen -- that is, slow. Also, in Win2K, a reboot
after a lock up, or proper shutdown will sometimes give this disk checking
routine, but it's possible to opt out of it by pressing any key.

> I tried turning it off then back on and then the computer couldn't find the
> primary drive and hung during the bootup process. I went into the bios to
> check around and eventually got it to recognize the primary drive so I saved
> the changes and it continued to load. It again advised to run checkdisk and
> this time it proceeded through the process. It reported literally dozens of
> files that had a problem and had been repaired during check disk. Once up

Such problems can happen over the course of operation, bad shutdowns, memory
shortfalls, etcetera, and there could have been an accumulation of such if you'd
not run any checks in while.

> into Windows, everything looked normal again and I was able to start and use
> Photoshop and MS Word, but when I tried to start Premiere Pro the computer
> turned rebooted and then couldn't find either the master or slave drives on
> the primary controller.
> I spent over an hour trying to stabilize, it but it either won't recognize
> the primary master, and sometimes the primary slave too, or if I'm
> successful at that, it tried to load Windows and kept hanging at the Win XP
> logo.
> I've tried everything I know in the bios (loading bios defaults, manually
> selecting the drives) but nothing seems to stick. I tried last known good
> configuration also with no luck. I'm stumped.
> This could have been done by operational or physical carelessness or done
> with malicious intent, I don't know. The sub said that the kids were fooling
> around and the room is small, so it could be physical damage, or they could
> have gone into the bios or into Windows explorer or even the registry and
> made some changes.
> No one would admit to anything (but that's another story).
> Can anyone please advise me on what might be going on, and what I might try
> next?
> I can reformat everything and reload if it comes to that, but if it is
> damage to the bios or the mobo or the drives then it won't help.
> Thanks a lot for any advice on this problem.

Yeah, new install(s), and all that probably not a bad idea. You should get a
mirroring program -- something like isobuster or nero to make an image for each
software/machine configuration. That way, fixing software related problems --
which in a "hostile" environment (afterall, the kids are just learning) could be
quite common, and should be expected.

Bryan



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