QUESTION FOR THE EXPERTS....
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Posted by Syfo-Dyas on January 25, 2008, 12:57 pm
Please log in for more thread options them out. I have been helping them on the phone but it is just too hard. They are both very new to the PC world and need help quite a bit. Is there some easy way to get on their pc via the internet and help them fix their pc by actually being on their desktop??? I heard it could be done but dont know how. By the way they all have high speed cable connections. Thanks | ||||||||||||||||||||||||||||
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Posted by Craig Coope on January 25, 2008, 1:00 pm
Please log in for more thread options Use Remote assistance http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx My apologies if the link wrap... -- The Zero ST | ||||||||||||||||||||||||||||
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Posted by John Weiss on January 25, 2008, 2:06 pm
Please log in for more thread options > What is the easiest way to get on my parents and my inlaws pc to help
> them out. I have been helping them on the phone but it is just too > hard. They are both very new to the PC world and need help quite a > bit. Is there some easy way to get on their pc via the internet and > help them fix their pc by actually being on their desktop??? > I heard it could be done but dont know how. By the way they all have > high speed cable connections. Find the article on "Use your Computer from Anywhere" in MaximumPC (www.maximumpc.com), Feb 08 issue, p. 50. It's a 15-minute (or less) job on each computer, and works like a charm. The short version is that you set up a VPN (Virtual Private Network) using Hamachi and remote-control via UltraVNC. www.logmein.com for Hamachi www.uvnc.com for UltraVNC both free! | ||||||||||||||||||||||||||||
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Posted by Steven on January 25, 2008, 4:43 pm
Please log in for more thread options I do this for my dad with dameware miniremote control
you need to use a dynamic DNS service and properly configure the router/firewalls at end end to work I can then remotely connect to my Dad's PC as long as the problem is not with the cablemodem and internet services > What is the easiest way to get on my parents and my inlaws pc to help
> them out. I have been helping them on the phone but it is just too > hard. They are both very new to the PC world and need help quite a > bit. Is there some easy way to get on their pc via the internet and > help them fix their pc by actually being on their desktop??? > I heard it could be done but dont know how. By the way they all have > high speed cable connections. > > Thanks | ||||||||||||||||||||||||||||
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Posted by Andrew Smallshaw on January 25, 2008, 5:14 pm
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[top-posting de-munged] >> What is the easiest way to get on my parents and my inlaws pc to help
>> them out. I have been helping them on the phone but it is just too >> hard. They are both very new to the PC world and need help quite a >> bit. Is there some easy way to get on their pc via the internet and >> help them fix their pc by actually being on their desktop??? >> I heard it could be done but dont know how. By the way they all have >> high speed cable connections. >
> I do this for my dad with dameware miniremote control > > you need to use a dynamic DNS service and properly configure the > router/firewalls at end end to work DNS is completely unnecessary - point the user to www.whatismyip.com or similar and use the IP direct. As for software, there are a few options that have already been mentioned. Personally I prefer to use Terminal Services where the OS supports it - it is integrated more tightly to Windows than the other suggestions and gives an experience closer to actually being sat in front of the machine. -- Andrew Smallshaw andrews@sdf.lonestar.org | ||||||||||||||||||||||||||||
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>them out. I have been helping them on the phone but it is just too
>hard. They are both very new to the PC world and need help quite a
>bit. Is there some easy way to get on their pc via the internet and
>help them fix their pc by actually being on their desktop???
>I heard it could be done but dont know how. By the way they all have
>high speed cable connections.
>
>Thanks