The link requires a password.
In the general public area, I couldn't figure out what communication technology this uses nor could I see a water temperature probe offered
- did I miss those?
The link requires a password.
In the general public area, I couldn't figure out what communication technology this uses nor could I see a water temperature probe offered
- did I miss those?
Sorry. Call and I'll get you in.
How does this help them to keep away potential customers? Why not make the information freely available?
It's a holdover from the alarm industry. Most alarm dealers don't like to share info on how things work with their customers. They fear that a knowledgeable customer will find it easy to switch providers. Manufacturers are somewhat swayed by their wishes since dealers are their biggest customers. ELK does give you access once you buy your own panel.
There are no words to say how much that turns me off as a prospective customer.
Me too. Unfortunately, it's pretty much universal. ELK Products is one of the few manufacturers that even tries to help DIY end users. Honeywell, Napco, DSC, GE Security and Bosch will refuse to help if you call tech support. They won't even help if they realize it's a
3-way call with the end user on the line. ELK tries to walk a fine line -- supporting DIY and trying not to offend alarm dealers.In any event, it's not a problem since they do provide after sale access to the "dealer" website and they will help if you ask. They
*prefer* that you ask one of their online retailers for assistance though since there are a limited number of people in tech support. It's our job as dealers to give tech support to end users but if we run into a problem it's good knowing they won't leave us (or you) in the lurch.
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Feature:
Comercial version:
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