Crestron FTP
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Posted by Davide on April 23, 2005, 3:20 am
Please log in for more thread options Hi, I recently acquired the Crestron CP2-E from a local dealer. I would like to access Crestron FTP site (ftp.crestron.com) in order to donwload software and updates (my dealer cannot help me). Access to the server is restricted to Crestron dealer, consultant, etc.. only. Can you help me? Thank you. Davide | |||||||||||||||||||||||||||||||
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Posted by on April 23, 2005, 2:01 pm
Please log in for more thread options Davide wrote: Hello, Crestron recently restricted access to their software to limit the number of unauthorized dealers and programmers out there. While it would be a violation of the license agreement for you to install Crestron's software unless you were an authorized party (i.e. Crestron Dealer, CAIP, A+ Partner, and some consultants) from what I understand the general consensus has been that if the [authorized] dealer who provides the equipment choses to do so without bundling programming services they are the only party who _may_ choose to provide software, etc. (still, this would be in violation of the license agreement) How exactly is your dealer unable to help you? If it is because they aren't an authorized dealer, you should call Crestron at 1-888-CRESTRON (or see http://www.crestron.com/company_info/contacts_and_links/true_blue_support.asp) -- they may not be willing to help directly as far as software is concerned but they could certainly point you at an authorized dealer who _may_ be willing to provide assistance of some kind & they may do something about the unauthorized dealer. >From what I understand and have seen, unauthorized Crestron
dealers/programmers have compromised the perceived quality of Crestron
in some significant ways and bumped up support costs significantly. Restricting access to the software is one of their only ways to fight back. Sorry I can't be more helpful... Lincoln | |||||||||||||||||||||||||||||||
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Posted by wkearney99 on April 24, 2005, 2:33 pm
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Yeah, that's it, blame the market. Instead of providing documentation and offering easy to use tools they'd rather hang onto the profit margins of authorized dealers and the rates they gouge. Meanwhile, newer systems are gaining on them with lower price points, and greater accessibility. Crestron's stranglehold on the market is dying and they're just trying to grab as much profit as they can before their inevitable demise. > >From what I understand and have seen, unauthorized Crestron
> dealers/programmers have compromised the perceived quality of Crestron
> in some significant ways and bumped up support costs significantly. > Restricting access to the software is one of their only ways to fight > back. | |||||||||||||||||||||||||||||||
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Posted by Davide on April 25, 2005, 4:42 pm
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I thank you for all your answers. I agree that this policy is not fair. I am acquiring an expensive piece of tecnnology and I should be put in the condition to take avantage of all its features. | |||||||||||||||||||||||||||||||
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Posted by Frank Olson on April 26, 2005, 5:14 pm
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>I thank you for all your answers.
> I agree that this policy is not fair. I am acquiring an expensive > piece of tecnnology and I should be put in the condition to take > avantage of all its features. Heh. I tried using that line with my cable provider when I got my high definition digital box. | |||||||||||||||||||||||||||||||
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>
> I recently acquired the Crestron CP2-E from a local dealer.
> I would like to access Crestron FTP site (ftp.crestron.com) in order
> to donwload software and updates (my dealer cannot help me).
> Access to the server is restricted to Crestron dealer, consultant,
> etc.. only.
> Can you help me?
>
> Thank you.
>
> Davide