determining cause of cracked lcd panel
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Posted by Jon LaBadie on February 15, 2008, 9:32 am
Please log in for more thread options Particularly, how will Dell decide if it is user damage or product defect? I've got a 5 month old Vostro 1500, no extended warranty. While using it I closed the top to answer the door and when I returned it looked like a crack at a single point resulting in 1 inch wide bands of no image below and to the right of the crack. I'm expecting Dell service to say user-caused damage. But I know of nothing that should have cause this crack. There are certainly no marks on the cover nor the glass to suggest abuse. Nor any torquing of the case. It barely moves. I looked to see if there were reports by others of cracked panels but saw none. Did I overlook some thread? What might cause such a crack if not impact? Any suggestions for approaching Dell service to enhance my chances of getting warranty service? | |||||||||||||
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Posted by Pen on February 15, 2008, 10:01 am
Please log in for more thread options recommend that you post this there. | |||||||||||||
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Posted by GT on February 15, 2008, 11:19 am
Please log in for more thread options > How does one determine the cause of a cracked LCD panel?
> Particularly, how will Dell decide if it is user damage > or product defect? > > I've got a 5 month old Vostro 1500, no extended warranty. > While using it I closed the top to answer the door and > when I returned it looked like a crack at a single point > resulting in 1 inch wide bands of no image below and > to the right of the crack. > > I'm expecting Dell service to say user-caused damage. > But I know of nothing that should have cause this crack. > There are certainly no marks on the cover nor the glass > to suggest abuse. Nor any torquing of the case. It > barely moves. > > I looked to see if there were reports by others of cracked > panels but saw none. Did I overlook some thread? > > What might cause such a crack if not impact? > > Any suggestions for approaching Dell service to enhance > my chances of getting warranty service? If it is a heavy laptop and you pick it up in the 'normal' fashion - fingers underneath at the front and thumb on top, then the pressure your thumb exerts on the casing could cause the lid to flex enough to crack a screen, but you would have to have a good grip. This would be a structural design flaw I would not expect from Dell ! | |||||||||||||
> How does one determine the cause of a cracked LCD panel?
> Particularly, how will Dell decide if it is user damage
> or product defect?
>
> I've got a 5 month old Vostro 1500, no extended warranty.
> While using it I closed the top to answer the door and
> when I returned it looked like a crack at a single point
> resulting in 1 inch wide bands of no image below and
> to the right of the crack.
>
> I'm expecting Dell service to say user-caused damage.
> But I know of nothing that should have cause this crack.
> There are certainly no marks on the cover nor the glass
> to suggest abuse. Nor any torquing of the case. It
> barely moves.
>
> I looked to see if there were reports by others of cracked
> panels but saw none. Did I overlook some thread?
>
> What might cause such a crack if not impact?
>
> Any suggestions for approaching Dell service to enhance
> my chances of getting warranty service?