Question about DSL
Bookmark this page:
 Yahoo!
 Google
 Windows Live
 del.icio.us
 digg
 Netscape
|
|
||||||||||||||||||||||
|
Posted by Ken Maltby on October 31, 2005, 3:21 am
Please log in for more thread options That's funny, I had RR from Time Warner (was Paragon) here in San Antonio, and it's a shared connection, in that your bandwith is shared with whoever is also on your leg of the cable (Fiber actually). It was down much of the time and throttled back most of the rest of the time. When I pointed out the deficiencies they would say they only had to supply a certain minimum speed and if I got any more I was lucky so there was no problem. The second tier DSL I got from SBC is rock solid, practically never down, my downloads are seldom limited by my connection but by the site I'm downloading from. If I switch to a different site I'll get a much faster download, so it's not my connection that is slowing the process. I'm not sure what the fastest download I've done with the DSL but I sometimes get near 600KBps, most of the time it's between ~160KBps and ~300KBps for real downloads not a ping of my IP (DNS) [Which really means very little.]. Luck; Ken | ||||||||||||||||||||||
|
Posted by Bob on October 31, 2005, 12:10 pm
Please log in for more thread options >I had RR from Time Warner (was Paragon) here
>in San Antonio, and it's a shared connection, in that your bandwith >is shared with whoever is also on your leg of the cable (Fiber >actually). It was down much of the time and throttled back most >of the rest of the time. When I pointed out the deficiencies they >would say they only had to supply a certain minimum speed and if >I got any more I was lucky so there was no problem. Move to Houston. -- "The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man." -- George Bernard Shaw | ||||||||||||||||||||||
|
Posted by kony on October 31, 2005, 7:07 pm
Please log in for more thread options On Mon, 31 Oct 2005 03:21:15 -0600, "Ken Maltby"
> That's funny, I had RR from Time Warner (was Paragon) here
>in San Antonio, and it's a shared connection, in that your bandwith >is shared with whoever is also on your leg of the cable (Fiber >actually). It was down much of the time and throttled back most >of the rest of the time. <snip>
Sounds like your cable company needed do some troubleshooting and maintenance, as it should not have been down even if they had overextended their customer base in your area. The best course of action there is to log the outtages and focus on them. Level 1 customer support is often just reading scripts, if you distract them with issues about download speed they'll go off on a tangent instead of tacking the primary issue- and if there was a problem with the connection it could result in poor performance too. | ||||||||||||||||||||||
|
Posted by Bob on October 31, 2005, 9:22 pm
Please log in for more thread options
>On Mon, 31 Oct 2005 03:21:15 -0600, "Ken Maltby"
> > >> That's funny, I had RR from Time Warner (was Paragon) here
>>in San Antonio, and it's a shared connection, in that your bandwith >>is shared with whoever is also on your leg of the cable (Fiber >>actually). It was down much of the time and throttled back most >>of the rest of the time. >
><snip> > >Sounds like your cable company needed do some >troubleshooting and maintenance, as it should not have been >down even if they had overextended their customer base in >your area. The best course of action there is to log the >outtages and focus on them. Level 1 customer support is >often just reading scripts, if you distract them with issues >about download speed they'll go off on a tangent instead of >tacking the primary issue- and if there was a problem with >the connection it could result in poor performance too. RR in Houston runs diagnostics that go all the way into my modem. They once spotted a suspect connection at the junction box in the yard and dispatched a tech to fix it. Sure enough there was a corroded module in the box. I have never had a local connection problem since and that incident was several years ago. -- "The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man." -- George Bernard Shaw | ||||||||||||||||||||||
|
Posted by kony on November 1, 2005, 12:31 am
Please log in for more thread options On Mon, 31 Oct 2005 21:22:15 GMT, spam@uce.gov (Bob) wrote:
>>Sounds like your cable company needed do some
>>troubleshooting and maintenance, as it should not have been >>down even if they had overextended their customer base in >>your area. The best course of action there is to log the >>outtages and focus on them. Level 1 customer support is >>often just reading scripts, if you distract them with issues >>about download speed they'll go off on a tangent instead of >>tacking the primary issue- and if there was a problem with >>the connection it could result in poor performance too. >
>RR in Houston runs diagnostics that go all the way into my modem. They >once spotted a suspect connection at the junction box in the yard and >dispatched a tech to fix it. Sure enough there was a corroded module >in the box. I have never had a local connection problem since and that >incident was several years ago. Similar problems can happen with DSL as well as cable. Particularly in the fall when there is a large drop in temp at night, marginal connections may be subject to drop out. Nothing lasts forever and they won't go out and find faults until a few people complain enough. I recall a conversation with one technician where I was informed that a maintenance crew would be dispatched much sooner if multiple people called in, plus it's often the case that a level 1 tech will start out with the presumption that the problem must be on the customer's end, their own setup. Having a neighbor with a fault too can eliminate this wasted time while they insist one needs to reboot their system, power cycle their equipment, etc. | ||||||||||||||||||||||
| Similar Threads | Posted |
| AT/ATX PS question | July 10, 2005, 11:49 pm |
| UPS Question | September 29, 2005, 9:55 am |
| Question about DSL | October 29, 2005, 11:29 am |
| LCD question | November 10, 2005, 12:07 pm |
| PSU question???/ | November 26, 2005, 11:30 pm |
| HDD Question | December 21, 2005, 12:00 pm |
| DVD-RW question | January 11, 2006, 9:51 am |
| Question regarding 32- and 64-bit PCI | March 8, 2006, 12:05 am |
| usb question | May 25, 2006, 10:59 pm |
| Question about PSU | August 13, 2006, 8:07 pm |
| UPS question | October 21, 2006, 3:24 pm |
| fsb question | October 29, 2006, 2:43 pm |
| Ram question... | November 6, 2006, 5:35 pm |
| DR2 question ? | November 29, 2006, 7:51 pm |
| RAN Question | January 11, 2007, 1:57 pm |
> My cable connection in Houston is with Warner Cable and Road Runner. I
> live not too far from the main HQ for Warner. When I run a speed test
> I use the one provided by RR that connects from my computer to a
> network computer at RR. I am getting around 5,000 kilobits/second.
> There is no way I am getting that if I traverse the Internet in
> general.
>
>