Pretty well off topic...
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Posted by GT on June 3, 2008, 9:19 am
Please log in for more thread options good nature in this group and I'm sure there is someone here prepared to help me out... Can anyone here help me with my new Tom Tom Go 300? Mine just arrived and the system files are corrupt. Talking the the technical support people is like talking to a 3 year old. I know what I need, they know what I need, but their 'new' Home2 software won't connect from either of my PCs, so I can't update the TomTom myself. They won't email me the system files and without non-corrupt files, the device just freezes on startup! After a week of trying, they are now not responding to my posts on the support forum. The hardware works OK - USB link is all OK, SD card checks OK etc, its just a software problem. Can anyone out there email me the system files for the root folder of the device (TomTom Go 300, UK version if there is a difference?). I think the 2 files that are corrupt are "System" and "TTSystem", which are 0.5MB and 3.5MB respectively. I have googled for these files until I am blue in the face, but can't find them anywhere, except on bitTorrent services, which I don't trust and don't use. Ta in advance, GT | |||||||||||||||||||||||||
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Posted by John McGaw on June 3, 2008, 9:29 am
Please log in for more thread options Help you? You have a _new_ device that does not work as advertised and have mucked about for more than a week already. Simple procedure: Request an RMA. Send it back. Receive a replacement. Seems pretty simple. -- John McGaw [Knoxville, TN, USA] http://johnmcgaw.com | |||||||||||||||||||||||||
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Posted by GT on June 3, 2008, 9:41 am
Please log in for more thread options > GT wrote:
>> Nothing to do with computer hardware, I just appreciate the knowledge and
>> good nature in this group and I'm sure there is someone here prepared to >> help me out... >> >> Can anyone here help me with my new Tom Tom Go 300? Mine just arrived and >> the system files are corrupt. >> >> Talking the the technical support people is like talking to a 3 year old. >> I >> know what I need, they know what I need, but their 'new' Home2 software >> won't connect from either of my PCs, so I can't update the TomTom myself. >> They won't email >> me the system files and without non-corrupt files, the device just >> freezes >> on startup! After a week of trying, they are now not responding to my >> posts >> on the support forum. >> >> The hardware works OK - USB link is all OK, SD card checks OK etc, its >> just a software problem. >> >> Can anyone out there email me the system files for the root folder of the >> device (TomTom Go 300, UK version if there is a difference?). I think the >> 2 files that are corrupt are "System" and "TTSystem", >> which are 0.5MB and 3.5MB respectively. I have googled for these files >> until >> I am blue in the face, but can't find them anywhere, except on bitTorrent >> services, which I don't trust and don't use. >> >> Ta in advance, >> GT >
> Help you? You have a _new_ device that does not work as advertised and > have mucked about for more than a week already. Simple procedure: Request > an RMA. Send it back. Receive a replacement. Seems pretty simple. You would think that, but they haven't responded to my last contact suggesting just that! This should have been sorted out within 5 minutes of me phoning up, but no - they can't just email me the files, I have to download and install their latest software on my PC, USB the TomTom to my PC, then have their software update the device for me. BUT their bloody software doesn't work either - it can't connect to their server. I really hope they never try to organise and sort of brewery party (keeping it clean), because they won't be able to! | |||||||||||||||||||||||||
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Posted by Calab on June 4, 2008, 10:53 am
Please log in for more thread options >>> I am blue in the face, but can't find them anywhere, except on bitTorrent
>>> services, which I don't trust and don't use. >>> >>> Ta in advance, >>> GT >>
>> Help you? You have a _new_ device that does not work as advertised and have >> mucked about for more than a week already. Simple procedure: Request an >> RMA. Send it back. Receive a replacement. Seems pretty simple. >
> You would think that, but they haven't responded to my last contact > suggesting just that! This should have been sorted out within 5 minutes of me > phoning up, but no - they can't just email me the files, I have to download > and install their latest software on my PC, USB the TomTom to my PC, then > have their software update the device for me. BUT their bloody software > doesn't work either - it can't connect to their server. I really hope they > never try to organise and sort of brewery party (keeping it clean), because > they won't be able to! Just tell your credit card company to reverse the charges... That should get their attention. -- Fight Usenet Spam!!! - http://improve-usenet.org:80/ Want a great newsgroup reader that will filter out the flood of newgroup spam? Try MesNews - http://www.mesnews.net/gb/ If you want your posts to be seen, DON'T USE GOOGLE GROUPS! | |||||||||||||||||||||||||
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Posted by Maurice Batey on June 3, 2008, 10:13 am
Please log in for more thread options On Tue, 03 Jun 2008 14:19:42 +0100, GT wrote:
> Can anyone here help me with my new Tom Tom Go 300?
You could try asking in alt.satellite.gps.tomtom ... -- /\/\aurice (Remove 'removethis.' to reply by email) | |||||||||||||||||||||||||
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> good nature in this group and I'm sure there is someone here prepared to
> help me out...
>
> Can anyone here help me with my new Tom Tom Go 300? Mine just arrived and
> the system files are corrupt.
>
> Talking the the technical support people is like talking to a 3 year old. I
> know what I need, they know what I need, but their 'new' Home2 software
> won't connect from either of my PCs, so I can't update the TomTom myself.
> They won't email
> me the system files and without non-corrupt files, the device just freezes
> on startup! After a week of trying, they are now not responding to my posts
> on the support forum.
>
> The hardware works OK - USB link is all OK, SD card checks OK etc, its just
> a software problem.
>
> Can anyone out there email me the system files for the root folder of the
> device (TomTom Go 300, UK version if there is a difference?). I think the 2
> files that are corrupt are "System" and "TTSystem",
> which are 0.5MB and 3.5MB respectively. I have googled for these files until
> I am blue in the face, but can't find them anywhere, except on bitTorrent
> services, which I don't trust and don't use.
>
> Ta in advance,
> GT
>
>