Maxtor One Touch drive died - need help
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Posted by on July 28, 2005, 12:36 pm
Please log in for more thread options Hello!!! I have a problem. My maxtor 250Gb external one-touch drive doesn't work anymore. I have tried everything with no result so now I just want to get back the files on it. I checked with a recovery program and it seems that all my files on the drive are intact. The question is: All the various recovery-programs talk about recovering damaged files but since the files aren't damaged (the problem seems to be with the MBR or something else) is there any other ways of getting them "out"? I'm not interested in creating an image-file of the whole disc since most of it is just a back-up. However, there are about 20 Gb of files that I don't have anywhere else that I really want to get back. Is there some program you guys can recommend? Sorry if this question seems a bit stupid or unclear, I'm really new with computers... PS Does maxtor have some sort of diagnostic program to determine the error for their external hard-drives? I checked their homepage but I only saw the Powermax program which only seems to work for non-external harddrives. This is my backup of my now wiped clean harddriv. Sucks big time cheers | ||||||||||||||||
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Posted by old jon on July 28, 2005, 7:49 pm
Please log in for more thread options best wishes..OJ | ||||||||||||||||
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Posted by Jan Alter on July 28, 2005, 9:55 pm
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Hi, Don't Panic. Since you're newer to computers there's that tendency. It may be worth the effort to speak with someone at Maxtor. North, Central and South America Hours of Operation: Monday-Friday 8:00AM-5:00PM MST Languages Supported: English Telephone: 1-866-746-4924 Fax: 303-678-2260 Online Form: Contact Support Online -- Jan Alter bearpuf@verizon.net or jalter@phila.k12.pa.us >
>>
>> Hello!!! I have a problem. My maxtor 250Gb external one-touch drive >> doesn't work anymore. I have tried everything with no result so now I >> just want to get back the files on it. I checked with a recovery >> program and it seems that all my files on the drive are intact. The >> question is: All the various recovery-programs talk about recovering >> damaged files but since the files aren't damaged (the problem seems to >> be with the MBR or something else) is there any other ways of getting >> them "out"? I'm not interested in creating an image-file of the whole >> disc since most of it is just a back-up. However, there are about 20 >> Gb of files that I don't have anywhere else that I really want to get >> back. Is there some program you guys can recommend? Sorry if this >> question seems a bit stupid or unclear, I'm really new with >> computers... PS Does maxtor have some sort of diagnostic program to >> determine the error for their external hard-drives? I checked their >> homepage but I only saw the Powermax program which only seems to work >> for non-external harddrives. >> >> This is my backup of my now wiped clean harddriv. Sucks big time >> >> cheers >> > Hi E. Maxtor site, and get `powermax` put it on a floppy, and do the
> tests. > best wishes..OJ > | ||||||||||||||||
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Posted by old jon on July 28, 2005, 7:51 pm
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>
Try again. whip the maxtor out of the external, and plug it in, in place of
> Hello!!! I have a problem. My maxtor 250Gb external one-touch drive > doesn't work anymore. I have tried everything with no result so now I > just want to get back the files on it. I checked with a recovery > program and it seems that all my files on the drive are intact. The > question is: All the various recovery-programs talk about recovering > damaged files but since the files aren't damaged (the problem seems to > be with the MBR or something else) is there any other ways of getting > them "out"? I'm not interested in creating an image-file of the whole > disc since most of it is just a back-up. However, there are about 20 > Gb of files that I don't have anywhere else that I really want to get > back. Is there some program you guys can recommend? Sorry if this > question seems a bit stupid or unclear, I'm really new with > computers... PS Does maxtor have some sort of diagnostic program to > determine the error for their external hard-drives? I checked their > homepage but I only saw the Powermax program which only seems to work > for non-external harddrives. > > This is my backup of my now wiped clean harddriv. Sucks big time > > cheers > your system drive. Pile it on some books, and hook it up. Then `powermax` it. best wishes..OJ | ||||||||||||||||
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Posted by Bill Bradshaw on July 29, 2005, 12:23 pm
Please log in for more thread options eain.jones@gmail.com wrote:
> Hello!!! I have a problem. My maxtor 250Gb external one-touch drive
> doesn't work anymore. I have tried everything with no result so now I > just want to get back the files on it. I checked with a recovery > program and it seems that all my files on the drive are intact. The > question is: All the various recovery-programs talk about recovering > damaged files but since the files aren't damaged (the problem seems to > be with the MBR or something else) is there any other ways of getting > them "out"? I'm not interested in creating an image-file of the whole > disc since most of it is just a back-up. However, there are about 20 > Gb of files that I don't have anywhere else that I really want to get > back. Is there some program you guys can recommend? Sorry if this > question seems a bit stupid or unclear, I'm really new with > computers... PS Does maxtor have some sort of diagnostic program to > determine the error for their external hard-drives? I checked their > homepage but I only saw the Powermax program which only seems to work > for non-external harddrives. I use a Maxtor OneTouch 200GB for backup. As somebody said do not panic. Take your time. Some basic questions: What operating system? From your message it sounds like you can access the external. True? Did you use Retrospect to backup or did you simply copy the files to the external? I am assuming you have tried something simple like completely powering down off your system. Making sure your external has been turned off. Booting your system. After the system has booted turned on your external. Have you used the system program from the control panel to check your hardware to make sure there is not a problem with your USB port? This is my start :-). -- <Bill>
Brought to you from beautiful Unalaska/Dutch Harbor, Alaska. N 53° 51.140' W 166° 30.228' (WGS 84) | ||||||||||||||||
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> Hello!!! I have a problem. My maxtor 250Gb external one-touch drive
> doesn't work anymore. I have tried everything with no result so now I
> just want to get back the files on it. I checked with a recovery
> program and it seems that all my files on the drive are intact. The
> question is: All the various recovery-programs talk about recovering
> damaged files but since the files aren't damaged (the problem seems to
> be with the MBR or something else) is there any other ways of getting
> them "out"? I'm not interested in creating an image-file of the whole
> disc since most of it is just a back-up. However, there are about 20
> Gb of files that I don't have anywhere else that I really want to get
> back. Is there some program you guys can recommend? Sorry if this
> question seems a bit stupid or unclear, I'm really new with
> computers... PS Does maxtor have some sort of diagnostic program to
> determine the error for their external hard-drives? I checked their
> homepage but I only saw the Powermax program which only seems to work
> for non-external harddrives.
>
> This is my backup of my now wiped clean harddriv. Sucks big time
>
> cheers
>