Blue screen - Can someone read a minidump *.dmp file?
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Posted by E on March 16, 2008, 2:20 am
Please log in for more thread options I built a computer for a relative that has an occasional blue screen and memory dump. I changed out the video card and RAM about a year ago. She still had an occasional blue screen. I then changed out the power supply. The PC worked fine for a few months, until yesterday morning it blue screened again. It seems that it can blue screen at any time, no matter what task is being performed. She tolerated it until the last two recent episodes, when after it blue screened, the system would not boot. Just a black screen and no POST. When I brought it home, and hooked it up to my monitor, keyboard etc... it came on with no problem. I've never had it long enough to duplicate the blue screen. Here is a list of components: ASUS P4P800SE 865PE/ICH5 motherboard. Nvidia video card 1024MB of name brand memory listed as compatible with the board Antec 500W Basiq PSU Also it has in it PCI cards from her previous Dell computer such as... A Lucent chip set soft modem Sound Blaster 5.1 three port firewire card I can lose these PCI cards from the old Dell, since she is on DSL, the Asus board has onboard sound, and who needs firewire. Here is a link to the minidump file created by the latest blue screen... http://members.localnet.com/~eddie180/Misc/Mini031508-01.dmp I may try on my own to read the minidump by following the directions given here... http://support.microsoft.com/kb/315263 Thanks in advance Eddie | ||||||||||||||||
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Posted by Lionel van den Berg on March 16, 2008, 4:35 am
Please log in for more thread options It's funny you say that. I don't know too much about hardware, or windows, but my brothers computer experienced similar problems a few years ago. Turned out he had a keyboard (or was it mouse) driver installed that was specific for his input device. There was a bug in the custom driver that was causing doze to crash. Check the drivers, make sure doze has all updates installed etc. Hmmm, not good practice X-posting. Cut to single group. Lionel. | ||||||||||||||||
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Posted by E on March 16, 2008, 11:26 am
Please log in for more thread options Lionel van den Berg wrote:
> On Sun, 16 Mar 2008 02:20:24 -0400, E wrote:
> >> When I brought it home, and hooked it
>> up to my monitor, keyboard etc... it came on with no problem. I've never >> had it long enough to duplicate the blue screen. >
> It's funny you say that. I don't know too much about hardware, or > windows, but my brothers computer experienced similar problems a few > years ago. Turned out he had a keyboard (or was it mouse) driver > installed that was specific for his input device. There was a bug in the > custom driver that was causing doze to crash. And as I wrote the above I started to wonder the same thing. Maybe just try a different keyboard and mouse. She is still using the same Dell CRT Monitor, and if I recall, the same Dell keyboard and mouse. Maybe coffee on the keyboard? >
> Check the drivers, make sure doze has all updates installed etc. I may remove three PCI cards that aren't currently being used. The system had this same problem before changing out the video card, but I will update it anyway. I've thought of doing a clean install of XP as well. >
> > Hmmm, not good practice X-posting. Cut to single group. > > Yes, I knew better. Haven't posted anything in Usenet for awhile and thought maybe it didn't matter anymore. But if it helps me getting a reply, I will comply. Eddie | ||||||||||||||||
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Posted by Kyle on March 16, 2008, 10:27 am
Please log in for more thread options | http://members.localnet.com/~eddie180/Misc/Mini031508-01.dmp | | I built a computer for a relative that has an occasional blue screen and | memory dump. I changed out the video card and RAM about a year ago. She | still had an occasional blue screen. I then changed out the power | supply. The PC worked fine for a few months, until yesterday morning it | blue screened again. It seems that it can blue screen at any time, no | matter what task is being performed. She tolerated it until the last two | recent episodes, when after it blue screened, the system would not boot. | Just a black screen and no POST. When I brought it home, and hooked it | up to my monitor, keyboard etc... it came on with no problem. I've never | had it long enough to duplicate the blue screen. | | Here is a list of components: | ASUS P4P800SE 865PE/ICH5 motherboard. | Nvidia video card | 1024MB of name brand memory listed as compatible with the board | Antec 500W Basiq PSU | | Also it has in it PCI cards from her previous Dell computer such as... | A Lucent chip set soft modem | Sound Blaster 5.1 | three port firewire card | | I can lose these PCI cards from the old Dell, since she is on DSL, the | Asus board has onboard sound, and who needs firewire. | | Here is a link to the minidump file created by the latest blue screen... | http://members.localnet.com/~eddie180/Misc/Mini031508-01.dmp | | I may try on my own to read the minidump by following the directions | given here... http://support.microsoft.com/kb/315263 | Diagnosing a fairly rare blue screen crash problem is like looking for the proverbial needle in the hay stack. Just a couple more suggestions come to mind in addition to the informed comments posted by Paul. There could be a power/voltage rail problem, which might be caused by the system or an external source. Setup a voltage monitoring program and log results to a file, look for dips in the voltages beyond 5% deviation from spec. There could be power line brownouts that occur where the computer is in use that can affect stable operation of the system, and testing the system at your home may not result in the same operation of the computer. You probably don't know whether the blue screen error message is the same stop error each time. If the stop error is rarely the same error, I would suspect power regulation as one possible source of the problem if no problems are detected after prolonged testing with programs such as memtest86 and prime95. It could be a capacitor in the Vcore or Vmem circuit, a bad capacitor in the PS, dirt in the PS, AC line spikes/brownouts, a bad connection from the PS to the motherboard (unplug/replug power connectors a few times, this might help). Run a diagnostic on the HD, does it check out OK for bad sectors. A dying HD can be the source of corrupted system files. Keep in mind that it only takes one erroneous bit in a critical system program to bring down the house. If you locate the problem, post back with your findings. -- Best regards, Kyle | ||||||||||||||||
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Posted by E on March 16, 2008, 12:19 pm
Please log in for more thread options Kyle wrote:
> | Here is a link to the minidump file created by the latest blue
> screen... > | http://members.localnet.com/~eddie180/Misc/Mini031508-01.dmp > | > | I may try on my own to read the minidump by following the directions > | given here... http://support.microsoft.com/kb/315263 > | > > > Diagnosing a fairly rare blue screen crash problem is like looking for > the proverbial needle in the hay stack. Just a couple more > suggestions come to mind in addition to the informed comments posted > by Paul. > > There could be a power/voltage rail problem, which might be caused by > the system or an external source. Setup a voltage monitoring program > and log results to a file, look for dips in the voltages beyond 5% > deviation from spec. There could be power line brownouts that occur > where the computer is in use that can affect stable operation of the > system, and testing the system at your home may not result in the same > operation of the computer. You probably don't know whether the blue > screen error message is the same stop error each time. If the stop > error is rarely the same error, I would suspect power regulation as > one possible source of the problem if no problems are detected after > prolonged testing with programs such as memtest86 and prime95. It > could be a capacitor in the Vcore or Vmem circuit, a bad capacitor in > the PS, dirt in the PS, AC line spikes/brownouts, a bad connection > from the PS to the motherboard (unplug/replug power connectors a few > times, this might help). Run a diagnostic on the HD, does it check > out OK for bad sectors. A dying HD can be the source of corrupted > system files. Keep in mind that it only takes one erroneous bit in a > critical system program to bring down the house. If you locate the > problem, post back with your findings. This is a new Antec 500W PSU, that was notably heavier than the first off name '580 Watt' PSU that I had used when I first built the system. But I guess that doesn't rule out problems with the power circuits on the motherboard that you mention. The PC has been in four different residences, so I don't think its a a problem with whatever 120VAC circuit its plugged into. There are 13 minidump files in the /Windows/Minidump folder. I have downloaded this debugging application from MS... http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx#E3 Maybe it will clue me in. If I remove the three unneeded PCI boards from the system, that will take some off hay the stack. The HD is a Seagate Barracuda SATA, but running diags on this disk isn't a bad idea. Eddie | ||||||||||||||||
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> up to my monitor, keyboard etc... it came on with no problem. I've never
> had it long enough to duplicate the blue screen.