APC support for software download - amazing
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Posted by Ollie on January 16, 2007, 11:21 pm
Please log in for more thread options The web site https://www.apcc.com/tools/download/ is amzingly BAD. My experience in chronologial order. 1. Purchased 750VA UPS, inclusing version 1.5 PowerChute Personal Edition S/W 2. Went to this site after registering my UPS and giving the contact information 3. Selected PowerChute Personal Edition 2.0, clicked Contine 4. Selected OS and logged in again 5. Clicked Donload Now 6. Landed on FTP login dialog 7. Did try all "standard" username password combinations 8. None of those worked (STRIKE 1) 9. Filed an information request on APC site 10. Got an e-mail with text You can also try the following credentials. Username: apcapc Password: apcapc 11. The wording that I can try this username password combination was not convincing 12. Did try it and it didn't work (STRIKE 2) 13. Did reply to the sender that it didn't work 14. Next e-mail from APC told me (STRIKE 3) Your recent incident update was from an email address not associated with the incident. 15. The reson for that is that I was using an e-mail forwarding service 16. I have not received so bad S/W maintenance service from any other source 17. This should not be a huge commercial secret or security threat for anybody 18. My solution for the problem was to fin in internet an alternative source to donload the required S/W update 19. There were no problems to get it from a 3rd part vendor (free of course) So far my experience with the H/W is good. The software is "very basic". Cheers, Ollie | |||||||||||||
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Posted by kony on January 17, 2007, 2:11 am
Please log in for more thread options mail dot c o m> wrote:
>This is not a compliment for APC skills as a software company.
> >The web site https://www.apcc.com/tools/download/ is amzingly BAD. > >My experience in chronologial order. > >1. Purchased 750VA UPS, inclusing version 1.5 PowerChute Personal Edition >S/W >2. Went to this site after registering my UPS and giving the contact >information >3. Selected PowerChute Personal Edition 2.0, clicked Contine >4. Selected OS and logged in again >5. Clicked Donload Now >6. Landed on FTP login dialog >7. Did try all "standard" username password combinations >8. None of those worked (STRIKE 1) >9. Filed an information request on APC site >10. Got an e-mail with text > You can also try the following credentials. > > Username: apcapc > Password: apcapc > >11. The wording that I can try this username password combination was not >convincing >12. Did try it and it didn't work (STRIKE 2) >13. Did reply to the sender that it didn't work >14. Next e-mail from APC told me (STRIKE 3) > Your recent incident update was from an email address not associated > with the incident. > >15. The reson for that is that I was using an e-mail forwarding service >16. I have not received so bad S/W maintenance service from any other source >17. This should not be a huge commercial secret or security threat for >anybody >18. My solution for the problem was to fin in internet an alternative source >to donload the required S/W update >19. There were no problems to get it from a 3rd part vendor (free of course) > >So far my experience with the H/W is good. The software is "very basic". > >Cheers, Ollie Support at most larger companies is pretty poor these days, I wouldn't think your experience is anything atypical, not isolated to APC. Fortunately, it seems you either have a unique problem with your login, or their server was just temporarily malfunctioning as this link works, ftp://ftp.apcc.com/apc/public/software/windows/xp/pcpe/200/PowerChutePersonalEdition.exe | |||||||||||||
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Posted by philo on January 17, 2007, 6:59 pm
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<snip>
ftp://ftp.apcc.com/apc/public/software/windows/xp/pcpe/200/PowerChutePersonalEdition.exe
> Fortunately, it seems you either have a unique problem with > your login, or their server was just temporarily > malfunctioning as this link works, > > >
> Yep...I just tried the link too... it took all of 2 seconds to get to the download! | |||||||||||||
