REDCOM Slice: Front Panel Has Minor Alarm Red Light On (Also can't log into it)

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Beyond what I state here, I know absolutely nothing about the Redcom slice. I do know that I am suppose to be able to log into it with Putty, but I cannot establish a connection to it with Putty. I followed the correct steps to try to do so.

There is a minor alarm light on the front panel.

When I do some simple investigations, I notice that the device can send data but is not receiving any data.

What can I do to investigate this problem further.

Thank you,
Phil J.

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