Your Catalyst 6000 switch with Supervisor 2 running CatOS software hangs after running for several months.
This issue has occured only on the Supervisor 2 running the CatOS version 7.6(1) which is documented in Cisco bug ID CSCed38989.
Can be resolved by upgrading the software to CatOS version 7.6(5) and above.
Resolved in Catalyst OS (CatOS) release 7.6(5) and later, which can be downloaded from:
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Cisco bug ID CSCed38989:
Problem/Symptom:
A certain type of symptom has been reported by some customers, only with Sup 2, running 7.6(1) code.
The symptom includes *all* of the following:
A. Unable to reach the switch via telnet/ping.
B. Unable to access the switch via snmp or other management applications.
C. Able to reach the MSFC via telnet/ping.
D. When connected via console, nothing is output or some garbled (repeating character 'R' or '.' or some other character). characters output.
E. System status LED is normal (green) and Backplane utilisation LED at
0%. In some cases, Traffic meter LED may be at 100%.
F. System has been up for more than 7 months, approximately.
Platform /releases affected: =========================== Only Sup2
Workaround/Fix: ==============
This caveat has been fixed in 7.6(5).
Single Supervisor: ==================
Currently the only known workaround is to schedule a maintainance window to reset the supervisor when the uptime is closer to 150 days.
The uptime can be viewed via show system or show version.
Dual Supervisor: ================
In Dual Sup scenarios, the other sup will takeover in 10 minutes.
However, if required a maintainance window can be scheduled to do the following:
If HA is not enabled, enable HA using set system highavailability enable.
Wait for HA to sync. show system highavailability should say 'ON' for Highavailability Operational-status.
- switch to the other supervisor using switch supervisor.
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Hope this helps.
Brad Reese BradReese.Com - Cisco Repair
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Hendersonville Road, Suite 17 Asheville, North Carolina USA 28803 USA & Canada: 877-549-2680 International: 828-277-7272 Fax: 775-254-3558 AIM: R2MGrant BradReese.Com - Cisco Power Supply Headquarters
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