Dell can go to hell - looking for another hardware vendor

So what did Dell do to you?

As far as servers go... our IT guys really like the IBM blade servers. I work in development so I don't actually work hands-on with the stuff but I have some friends in IT and I've seen their setup.

snipped-for-privacy@i20g2000prf.googlegroups.com...

Got an hour? :-)

There the issue of misplaced orders. Sending you the wrong stuff. Spending a whole day trying to get a hold of the person with the desired knowledge. The insufferable infinite loop they subject you when trying to navigate their phone system.

One concrete example: I have the catastrophe of having lost (actually I may have it, but it is in the wrong country) the Windows XP installation media. Pretty easy to solve, right? Well, Dell insisted that I had to purchase the Windows license again. Since being bi- lingual, bi-cultural has its privileges, I happen to have a contact/ buddy in Dell Latin America who promptly found a $16 replacement for my XP media and had it shipped. The powers that be intercepted and canceled the shipment and didn't have the honesty to letting me know. I was counting on reinstalling Windows (my PC already has a severe case of The Windows Rot) for a mission critical project. Thanks to Dell I was embarrassed before a client and lost them.

-Ramon

messagenews: snipped-for-privacy@i20g2000prf.googlegroups.com...

Got an hour? :-)

There the issue of misplaced orders. Sending you the wrong stuff. Spending a whole day trying to get a hold of the person with the desired knowledge. The insufferable infinite loop they subject you when trying to navigate their phone system.

One concrete example: I have the catastrophe of having lost (actually I may have it, but it is in the wrong country) the Windows XP installation media. Pretty easy to solve, right? Well, Dell insisted that I had to purchase the Windows license again. Since being bi- lingual, bi-cultural has its privileges, I happen to have a contact/ buddy in Dell Latin America who promptly found a $16 replacement for my XP media and had it shipped. The powers that be intercepted and canceled the shipment and didn't have the honesty to letting me know. I was counting on reinstalling Windows (my PC already has a severe case of The Windows Rot) for a mission critical project. Thanks to Dell I was embarrassed before a client and lost them.

When they misplaced your order, why didn't you turn it over to your seceratary and have her deal with it?

Am I to understand that you "LOST" your installation disk???!!!!!!!! And you blame DELL??!!!!!

My bro, who is in the business, would fire any fool, who didn't bring every concivable disk with him, on a service call.

Yes Dell. The major HW manufacturer to carry Linux.

Good old bitchy Ramon.

During the Compaq acquisition internal war at HP, the one in which Carly Fiorina was against the founder's children, she made a campaign promise: "If my proposal is approved the combined HP-Compaq will drop its anti-Linux attitude".

Any oldtimer will tell you that DEC, after being squarely beaten up in the microcomputer arena decided to follow the maxim "if you can't beat them, join them". Long story short, Compaq had its nose deeply thrust inside Microsoft's rectum (this has been documented by the DOJ case). Until Carly's victory, that is.

It is my understanding that the 3 big hardware vendors have top notch support for Linux. Linux support is the least of my concerns.

-Ramon

Pogo Linux.

Customer lack-of-service is a fairly pervasive problem throughout this and many other industries. The rep on the phone with the Indian accent who has been thoroughly trained to help you find the "On" switch and little else has become quite clich=E9.

I suggest you stick with whatever manufacturer who's hardware you happen to like and just try to never need service.

\:-\

If I only had to choose between IBM and HP I'll go IBM, but why not take a look at Sun, at least for servers.

It is so refreshing and reassuring to see that every newsgroup has its own particular brand and share of misinformed nutcases.

particular brand and share of misinformed nutcases.

It's a troll and nothing more, the clue is in the cross posting. You see "Ramon" escaped earlier on and is off his meds. I do apologize for the disturbance ..

"Ramon F Herrera" is actually a long time Usenet troll known as flatfish, been doing it for the best part of a decade, is a most disturbed individual ...

cross posted to: comp.os.linux.advocacy, comp.sys.mac.advocacy, comp.unix.solaris, comp.dcom.sys.cisco

Learn how to quote, Outhouse-using moron.

Erm,... It would be nice if Sun plans to stay in business for a few more years... but I had to just finally toss out Solaris 10 due to the last upgrade message "... this product is now EOL and support stops around March

2009...". Not looking good for Sun. But you are right by going with IBM. My old IBM is now 10+ years running strong. Never did break. I'm still puzzled that the hard drive hasn't gone zonkers yet at this age.

...

What/who did say that?

Solaris *8* enters End of Service Life Phase 2 by the end of March. That is an OS that shipped in January 2000, about nine years ago.

There are no EOL dates announced for either Solaris 9 or 10 AFAIK.

Durning the Sun Update Manager. It displayed that message.

That was my belief as well, but the message was a bit disturbing.