Dell can go to hell - looking for another hardware vendor

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I tend to profess a religious loyalty once I find a reliable vendor,
and I am extremely patient with them. Too patient, perhaps. I should
have done this a year ago and now the time has come to ditch the
bitch.

As far as I am concerned, Dell can go to hell. They have screwed me
for the last time. It is sad to see a industry world leader, once such
a great company to have sunk so low.

My current line-up looks like this.

Servers: Dell
Desktops and workstations: Dell
Laptops: IBM/Lenovo

I am afraid I don't have many alternatives. For servers I have to
decide between HP and IBM (what else is there?). For desktops the
situation seems more dire (again, in terms of the narrow spectrum of
choices), since I understand IBM doesn't sell desktops.

Notice that I still have nothing but praise for the superb Dell
design. Their problems certainly don't lie in the engineering
departments.

BTW: I only run Linux in the server room. Due to the realities of the
corporate world, I am forced to run Win-Crap on the client side.

Your recommendations and comments on HP and IBM are most welcome.

-Ramon

Note: if you are one of those cheapo types who hang out in COLA,
please go read the next message. I am only interested in the best,
well-known, most reliable hardware.


Re: Dell can go to hell - looking for another hardware vendor
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Pogo Linux.

--
--Tim Smith

Re: Dell can go to hell - looking for another hardware vendor
Customer lack-of-service is a fairly pervasive problem throughout this
and many other industries.  The rep on the phone with the Indian
accent who has been thoroughly trained to help you find the "On"
switch and little else has become quite clich=E9.

I suggest you stick with whatever manufacturer who's hardware you
happen to like and just try to never need service.

\:-\

Re: Dell can go to hell - looking for another hardware vendor
Ramon F Herrera wrote:
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If I only had to choose between IBM and HP I'll go IBM, but why not take
a look at Sun, at least for servers.

Re: Dell can go to hell - looking for another hardware vendor
Thommy M. wrote:

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Erm,... It would be nice if Sun plans to stay in business for a few more
years... but I had to just finally toss out Solaris 10 due to the last
upgrade message "... this product is now EOL and support stops around March
2009...".  Not looking good for Sun.
But you are right by going with IBM.  My old IBM is now 10+ years running
strong.  Never did break.  I'm still puzzled that the hard drive hasn't
gone zonkers yet at this age.


Re: Dell can go to hell - looking for another hardware vendor

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...

What/who did say that?

Solaris *8* enters End of Service Life Phase 2 by the end of
March. That is an OS that shipped in January 2000, about nine years ago.

There are no EOL dates announced for either Solaris 9 or 10 AFAIK.


Re: Dell can go to hell - looking for another hardware vendor
Thomas Tornblom wrote:

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Durning the Sun Update Manager.  It displayed that message.

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That was my belief as well, but the message was a bit disturbing.


Re: Dell can go to hell - looking for another hardware vendor

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So what did Dell do to you?

As far as servers go... our IT guys really like the IBM blade servers. I
work in development so I don't actually work hands-on with the stuff but I
have some friends in IT and I've seen their setup.





Re: Dell can go to hell - looking for another hardware vendor
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 > So what did Dell do to you?

Got an hour? :-)

There the issue of misplaced orders. Sending you the wrong stuff.
Spending a whole day trying to get a hold of the person with the
desired knowledge. The insufferable infinite loop they subject you
when trying to navigate their phone system.

One concrete example: I have the catastrophe of having lost (actually
I may have it, but it is in the wrong country) the Windows XP
installation media. Pretty easy to solve, right? Well, Dell insisted
that I had to purchase the Windows license again. Since being bi-
lingual, bi-cultural has its privileges, I happen to have a contact/
buddy in Dell Latin America who promptly found a $16 replacement for
my XP media and had it shipped. The powers that be intercepted and
canceled the shipment and didn't have the honesty to letting me know.
I was counting on reinstalling Windows (my PC already has a severe
case of The Windows Rot) for a mission critical project. Thanks to
Dell I was embarrassed before a client and lost them.

-Ramon


Re: Dell can go to hell - looking for another hardware vendor

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 > So what did Dell do to you?

Got an hour? :-)

There the issue of misplaced orders. Sending you the wrong stuff.
Spending a whole day trying to get a hold of the person with the
desired knowledge. The insufferable infinite loop they subject you
when trying to navigate their phone system.

One concrete example: I have the catastrophe of having lost (actually
I may have it, but it is in the wrong country) the Windows XP
installation media. Pretty easy to solve, right? Well, Dell insisted
that I had to purchase the Windows license again. Since being bi-
lingual, bi-cultural has its privileges, I happen to have a contact/
buddy in Dell Latin America who promptly found a $16 replacement for
my XP media and had it shipped. The powers that be intercepted and
canceled the shipment and didn't have the honesty to letting me know.
I was counting on reinstalling Windows (my PC already has a severe
case of The Windows Rot) for a mission critical project. Thanks to
Dell I was embarrassed before a client and lost them.

When they misplaced your order, why didn't you turn it over to your
seceratary and have her deal with it?

Am I to understand that you "LOST" your installation disk???!!!!!!!!
And you blame DELL??!!!!!

My bro, who is in the business, would fire any fool, who didn't bring every
concivable disk with him, on a service call.






Re: Dell can go to hell - looking for another hardware vendor
zara wrote:

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Learn how to quote, Outhouse-using moron.


Re: Dell can go to hell - looking for another hardware vendor

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Yes Dell. The major HW manufacturer to carry Linux.

Good old bitchy Ramon.

Re: Dell can go to hell - looking for another hardware vendor
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During the Compaq acquisition internal war at HP, the one in which
Carly Fiorina was against the founder's children, she made a campaign
promise: "If my proposal is approved the combined HP-Compaq will drop
its anti-Linux attitude".

Any oldtimer will tell you that DEC, after being squarely beaten up in
the microcomputer arena decided to follow the maxim "if you can't beat
them, join them". Long story short, Compaq had its nose deeply thrust
inside Microsoft's rectum (this has been documented by the DOJ case).
Until Carly's victory, that is.

It is my understanding that the 3 big hardware vendors have top notch
support for Linux. Linux support is the least of my concerns.

-Ramon


Re: Dell can go to hell - looking for another hardware vendor
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It is so refreshing and reassuring to see that every newsgroup has its
own particular brand and share of misinformed nutcases.

--
VAXman- A Bored Certified VMS Kernel Mode Hacker    VAXman(at)TMESIS(dot)ORG

  "Well my son, life is like a beanstalk, isn't it?"

Re: Dell can go to hell - looking for another hardware vendor
VAXman- @SendSpamHere.ORG wrote:

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It's a troll and nothing more, the clue is in the cross posting. You see
"Ramon"  escaped earlier on and is off his meds. I do apologize for the
disturbance ..

"Ramon F Herrera" is actually a long time Usenet troll known as
flatfish, been doing it for the best part of a decade, is a most
disturbed individual ...

cross posted to: comp.os.linux.advocacy, comp.sys.mac.advocacy,
comp.unix.solaris, comp.dcom.sys.cisco

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