Cisco Systems Cisco Agent Desktop (CAD) - Unable to use Voice Monitor on Windows Vista
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Cisco Agent Desktop (CAD) - Unable to use Voice Monitor on Windows Vista icmadmin.marketlinx 04-07-08
Posted by on April 7, 2008, 12:30 pm
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We are using Cisco Agent Desktop / Supervisor 7.1.2 on ICM/IPCC.

We are not having any problems with the Cisco Agent Desktop /
Supervisor on Windows XP.

Initially, we were unable to install the clients on Windows Vista due
to the MSI installer not recognizing the operating system. We
resolved this issue by modifying the MSI settings and, at first,
everything seemed to be working fine.

However, we've discovered that the Voice Monitor feature, as well as
the

Voice Monitor Error - Silent Monitor session failed, followed by
several possible causes. We've gone through all the possible causes,
including disabling the built in Vista firewall, but the problem
persists.

Any thoughts?

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