Want an opportunity to join a great company? Relocation paid, with good salary and bonus! For more information, serious applicants should reply with their resume ASAP if they think they qualify...
This VoIP Support Engineer position has the following responsibilities:
- Provides second/third level technical support for Voice and/IP Telephony technologies
- Flexibility to work during regularly scheduled evening and weekend hours to support ongoing implementation and remediation projects
- Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
- Provides technology/product training and intellectual property material as required
- Acts as focal point for large account network problem resolution
- Effectively utilizes moderate to complex lab setups to recreate and solve problems
- Typically reports to Manager of Technical Support
Required Skills:
- Ability to communicate effectively both verbally and in writing
- Database experience (Oracle, SQL, Sybase)
- Working with cross-functional team
- Ability to determine problems and deliver known solutions
- Presentation skills
- Ability to work effectively with and provide guidance to other members of the work group
- Strong Customer Support Experience
- Strong in at least 2 Cisco IPT related products: CallManager, Unity, IPCC (Express or Enterprise), Voice Gateways (SIP/MGCP/H323), CER, CVP, Unified IP Communications Express, etc...
Preferred Skills:
- Active Directory
- Exchange
Strongly Desired Skills:
- 2+ years working knowledge of Networking industry, products and protocols (LAN/WAN)
- 2+ years of IP Networking experience
- 2+ years Administrator level knowledge of either Microsoft Windows or Unix
- Administrator level knowledge of either Microsoft Windows or Unix
Desired skill sets are associated with the following certifications or technologies though certifications are NOT required:
- CCSP, CCVP, CCDA, CCNA, CCNP, CCDP, CCIE, MCSE, MCDBA, MCITP, MCSA, CISSP