Using a voucher for exam discount

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I got my voucher number from Cisco for the 640-802 exam discount.

When I go to Pearson Vue to schedule the exam, and I try to use the
voucher, it says:  

"The order must have at least 1 item that qualifies for the voucher.
Below is a list of items that do not qualify.

    Exam:  Exam 640-802 on Jun 9 at 1:30 PM
                Reason:  This voucher can only be used when a specific
                client question has been answered. Mitch***** has not
answered this question correctly."

What is it talking about?  It didn't ask me any question!

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