How to request a rescore...

I have a question for those that have been through issues with problematic tests.....

After working many years in the networking industry, I figured it is time to cert for some things. I took the CCNA test last weekend. Overall, I did pretty well. However, the sims on the test just plain did not work - there was absolutely no response to any typing. I had the test center call Prometric. They called and we tried some things, but could not get the sims to work (a total of three sims on the test). The response was to continue on and protest the score later. I just barely failed (821 with 849 being pass). Reasonable assumption is that I would have passed if I could have done the sims.

When I called Prometric later, they suggested that they could submit for a rescore. Okay. I called back today to find an update on the case. They told me that I have to submit the issue direct to Cisco

I've been to this page and it seems like a general support board and not really a place to protest results to exams. I submitted the question anyway.

So, anyone here been through this mess before and can you offer any suggestions? I'm really disappointed in the response from Prometric.

Thanks,

Jim