Cisco.com PICA

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Hi all, apologies if this is the wrong group.

I have a cisco.com account, and access as a 'service contract owner'.

I now have been given a PICA number etc, but cannot find where to add it
to my profile under additional access. Do I have to set-up a new
cisco.com account for this?

I have tried all the menus and cannot find any help on this, beyond what
the site has told me.

Does anyone have any wise words?

Regards

James

Re: Cisco.com PICA
Yes PICA is separate to cisco.com (formerly CCO) and service contract
(Smartnet) accounts.

Yet another username and password to remember I'm afraid. Though now you
have a PICA that's probably the one you'll use online most for software
downloads, the service contract/Smartnet account will most likely only be
used for hardware help.

Aubrey

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