Can't console into a 3500 series switch.

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Ok, here's the deal.

I have this 3500 series switch sitting on my desk @ work that I want to
use on a project.  We're rolling out 100+ new workstations that all
need to be reimaged.  One of the hardware procurement guys gives me
this Cisco 3500 switch to help in that process.  It used to be part of
the job's infrastructure but the guy who gave it to me has no other
info about it.  I can't console into it using the console port.  When I
try doing the password recovery, like how it's explained on Cisco's
website, I get a few randon characters in my Terminal Emulator then
nothing.  My Terminal Emulator is set to 9600 N 8 1 on COM1.

One odd thing I noticed with this switch is when I turn it on - all of
the port lights don't light up.  Looks only the even numbered ones come
on.

Any ideas?  Thanks...

Theo


Re: Can't console into a 3500 series switch.
Hi Theo,

You may wish to investigate Troubleshoot LEDs:

http://www.cisco.com/en/US/products/hw/switches/ps607/products_tech_note09186a0080125913.shtml#trouble_general

Hope this helps.

Brad Reese
BradReese.Com - Cisco Repair
http://www.bradreese.com/cisco-big-iron-repair.htm
1293 Hendersonville Road, Suite 17
Asheville, North Carolina  USA 28803
USA & Canada:  877-549-2680
International: 828-277-7272
Fax: 775-254-3558
AIM: R2MGrant
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Re: Can't console into a 3500 series switch.

www.BradReese.Com wrote:
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http://www.cisco.com/en/US/products/hw/switches/ps607/products_tech_note09186a0080125913.shtml#trouble_general
Quoted text here. Click to load it

Ok, when I power the switch up only ports 2, 4, 6, 10, 14, 18, and 22
illuminate.  Also the System, RPS, and Speed LEDs illiminate....

Theo


Re: Can't console into a 3500 series switch.
Hi Theo,

If the interface has a status of down/down, perform these steps:

1. Verify a connection to the interface.

2. Check or swap cables and verify the operation of the end device.

3. Verify that the port LED status is green.

If the link LED is amber, the port may have failed the Power-On Self
Test (POST).

To check, issue the show post command.

If the interface has failed POST, refer to the Troubleshooting and
Understanding POST Failure Messages:

http://www.cisco.com/en/US/products/hw/switches/ps607/products_tech_note09186a0080125913.shtml#topicsub1

4. If there is no link LED, make sure the interface is not
administratively shutdown by issuing the show interface command.

5. If the interface status is down/down, swap cables. Verify the
operation status of the end device and Network Interface Card (NIC).

For more information on NIC related issues, refer to:

Troubleshooting Cisco Catalyst Switches to NIC Compatibility Issues

http://www.cisco.com/en/US/products/hw/switches/ps700/products_tech_note09186a00800a7af0.shtml

The cause for the interface status of administratively down/down is
that the port is manually shutdown. To enable the interface, issue the
no shutdown interface-level command.

6. If the interface is in up/up status and you are experiencing errors
on the 3500XL, refer to this document:

Troubleshoot Interface Errors

http://www.cisco.com/en/US/products/hw/switches/ps607/products_tech_note09186a0080125913.shtml#troubleshoot_interface_errors

Sincerely,

Brad Reese
BradReese.Com - Cisco Repair
http://www.bradreese.com/cisco-big-iron-repair.htm


Re: Can't console into a 3500 series switch.
Nay-Sayer wrote:

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Two comments - how long do you leave it? Ask the guy if they have changed the
console speed setting.

P.
--
Paul Matthews                          
paul@cattytown.me.uk
http://www.hepcats.co.uk

Re: Can't console into a 3500 series switch.

Paul Matthews wrote:
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A minute or two.


Quoted text here. Click to load it

I did, he has no idea about the history of this device.

TNS


Re: Can't console into a 3500 series switch.
Nay-Sayer wrote:

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Give it about 5 to be sure it's up.
--
Paul Matthews                          
paul@cattytown.me.uk
http://www.hepcats.co.uk

Re: Can't console into a 3500 series switch.

Paul Matthews wrote:
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No dice.


Re: Can't console into a 3500 series switch.
On Thu, 14 Sep 2006 12:20:50 -0700, Nay-Sayer wrote:

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plus another cisco device into the switch and and issue the command 'show
cdp nei detail' and hopefully you can also gather more information about
the switch in question.

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