Question on getting proper spec cable installed from the pole to the house
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Posted by on August 8, 2006, 1:04 pm
Please log in for more thread options Hi. I'm getting cable modem service soon. I have rewired my entire house with Belden 1694A cable. So all of the cable in my house is now RG-6, all the way out to the grounding block outside in the gray cable company box. What has NOT been upgraded is the cable line coming from the pole to the house. I inspected it, and found these numbers on the long main section: BELDEN 9059 DUOBOND PLUS CATV COAX 18AWG 75OHM QE Tacked onto this, there is also a shorter (about 6 to 10 feet) section of cable with this numbering: MEDIAONE E83032 F6SSVV-CRD CATV As far as I've been told, the stretch of Belden 9059 is NOT RG-6 spec. If that is the case, I want a NEW RG-6 cable line from the pole to the house. I can get cable modem service activated entirely through the Comcast website, but I think I need to call Comcast and arrange for a service tech to come out and replace the cable from the pole to the house. Right? What is the right way to do this? Just call? When dealing with customer service, what are the right things I need to say to get this work done? Thanks, Roger Carlson | ||||||||||||||||
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Posted by Kenneth J. Harris on August 8, 2006, 3:12 pm
Please log in for more thread options I don't have Comcast, so I can only tell you what my cable service provider will do, based on my experience. If you call to subscribe, they will make a service(installation) call. They prefer that someone be at home. They inspect the cable and if they find the cable drop not up to par(not the current cable type they use, spliced, etc.) they will replace it with new stuff. If you are home and point out the cable problems they will replace it with new stuff. They will check the signal where it enters the house and then the reception at the tv in the house. If all is good/within specs, that's it. Ken rogacasa@gmail.com wrote: | ||||||||||||||||
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Posted by DLR on August 8, 2006, 3:51 pm
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rogacasa@gmail.com wrote: > Hi. I'm getting cable modem service soon. I have rewired my entire
Wrong. What they are selling and you are buying is a signal/service, not
> house with Belden 1694A cable. So all of the cable in my house is now > RG-6, all the way out to the grounding block outside in the gray cable > company box. > What has NOT been upgraded is the cable line coming from the pole to > the house. I inspected it, and found these numbers on the long main > section: > BELDEN 9059 DUOBOND PLUS CATV COAX 18AWG 75OHM QE > Tacked onto this, there is also a shorter (about 6 to 10 feet) section > of cable with this numbering: > MEDIAONE E83032 F6SSVV-CRD CATV > As far as I've been told, the stretch of Belden 9059 is NOT RG-6 spec. > If that is the case, I want a NEW RG-6 cable line from the pole to the > house. > I can get cable modem service activated entirely through the Comcast > website, but I think I need to call Comcast and arrange for a service > tech to come out and replace the cable from the pole to the house. > Right? > > What is the right way to do this? Just call? When dealing with > customer service, what are the right things I need to say to get this > work done? > a cable. If the signals meet spec, they'll leave your current cable. If not, they'll replace it. Now a decent installer will be willing to look at what's there and if he has time and it's easy and he feels it will be a problem soon, he might replace it. Or not. | ||||||||||||||||
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Posted by Agent_C on August 8, 2006, 4:30 pm
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wrote: >Now a decent installer will be willing to look
>at what's there and if he has time and it's easy and he feels it will be >a problem soon, he might replace it. Or not. Humm, sounds like offering the installer a sexual favor might be in order.. How important is this to you? A_C | ||||||||||||||||
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Posted by DLR on August 8, 2006, 6:38 pm
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Agent_C wrote: > wrote:
> >> Now a decent installer will be willing to look
>> at what's there and if he has time and it's easy and he feels it will be >> a problem soon, he might replace it. Or not. >
Actually I'd definitely bring out a tall glass of ice and offer water or
> Humm, sounds like offering the installer a sexual favor might be in > order.. How important is this to you? > soda. Nothing that would get them fired. | ||||||||||||||||
> house with Belden 1694A cable. So all of the cable in my house is now
> RG-6, all the way out to the grounding block outside in the gray cable
> company box.
>
>
>
> What has NOT been upgraded is the cable line coming from the pole to
> the house. I inspected it, and found these numbers on the long main
> section:
>
> BELDEN 9059 DUOBOND PLUS CATV COAX 18AWG 75OHM QE
>
>
>
> Tacked onto this, there is also a shorter (about 6 to 10 feet) section
> of cable with this numbering:
>
> MEDIAONE E83032 F6SSVV-CRD CATV
>
>
>
> As far as I've been told, the stretch of Belden 9059 is NOT RG-6 spec.
> If that is the case, I want a NEW RG-6 cable line from the pole to the
> house.
>
> I can get cable modem service activated entirely through the Comcast
> website, but I think I need to call Comcast and arrange for a service
> tech to come out and replace the cable from the pole to the house.
>
> Right?
>
> What is the right way to do this? Just call? When dealing with
> customer service, what are the right things I need to say to get this
> work done?
>
>
>
> Thanks,
> Roger Carlson
>