RCA DCM245 or RCA DCM305 Firmware?

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Hello ... Does anyone have the latest or ANY firmware for the
RCA/Thomson DCM 245 or DCM 305 models? I am experiencing HUGE packet
loss and I was told the newest firmware correctes the issue with the
RCA's and my ISP does not have acces to it ...

if so could you please let me know as I would love a copy ....



Re: RCA DCM245 or RCA DCM305 Firmware?


[This followup was posted to comp.dcom.modems.cable and a copy was sent
to the cited author.]

mhz@ripnet.com says...
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  Even if you got it, you probably couldn't load it. Firmware updates
are typically only possible through the ISP. It's part of a check when
it connects.

--
If there is a no_junk in my address, please REMOVE it before replying!
All junk mail senders will be prosecuted to the fullest extent of the
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Re: RCA DCM245 or RCA DCM305 Firmware?



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The only way for you to upgrade the firmware on your modem is to call
your ISP and request they do it for you. The bad thing about these new
DOCSIS cable modems is the part of the specs that dictate that only
the ISP can upgrade the modem firmware.

Unless you have a forward thinking ISP, and they are as rare as hen's
teeth, expect great resistance & feigned ignorance when you call
requesting such. And judging from your message it sounds like you are
already getting the feigned ignorance line. Every ISP has access to
every modem manufacturer's firmware revisions. All they need do is
call the modem manufacturer and request it. If you choose to pursue
this quest, you will have to get past the lower level techs who either
do not know it is possible to do or if they do know it is possible do
not have the authorization or system access rights to perform the
procedure. Once you get to the higher level techs, you will have to
find one that isn't lazy & is willing to put down his doughnut long
enough to make a 3 minute phone call.

Maestro, cue up the Mission Impossible theme music now, please...


Re: RCA DCM245 or RCA DCM305 Firmware?


gray.wizard@moria.mines wrote:
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You forgot one other very important part: The new firmware needs to be
tested with the ISP's network.

Not all firmware updates are suitable for every network, and just as the
firmware they replace had bugs, the new firmware also has bugs. Some
firmware updates are actually intended for specific ISP's, and not for
others. New firmware may also require new config files to be written by the
engineers at the ISP.

Once the firmware is tested, found to be compatible with the network, and
any required alterations are made to the config file, it will be scheduled
to be pushed-out to the modems. If it fails the testing, it won't be
pushed-out.

I don't know who told the original poster that new firmware would solve his
problems, but that's not something that can be easily determined. The fact
that there is a version of the firmware with a higher number, or later
release date available certainly doesn't mean it is appropriate for anyone.
There has to be more information known.

--
Warren H.

==========
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Any resemblance to the views of anybody living or dead is
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response -- unless you count my dog who desperately wants
to go outside now.

   This fall, vacuum up your leaves instead of raking:
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Re: RCA DCM245 or RCA DCM305 Firmware?


wrote:

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Of course, Warren. Everything you say is true. I was typing that reply
from work and didn't have time to type all that out. I wasn't too
worried. I knew one of the knowledgeable folk would follow along
behind me and fill in all the holes in my post.

Thanks...


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