Q: What will the new advertised speeds be? A: The base package (silver) will be 4000/384. The $10 add on tier (gold) will be 6000/768.
Q: What will the new caps be? A: The caps will be 4300/384 and 6600/768 for silver and gold, respectively.
Q: What about download speeds? A: Accounting for overhead, you can can expect a max of 506 KB/s with silver and 777 KB/s with gold.
Q: Will there be a price increase for HSI? A: Not at this time.
Q: Will all Comcast subscribers get the upgrade? A: Yes, everyone will get it. Some will get it sooner then others based on a roll-out schedule.
Q: When can I expect the upgrade? A: Some areas will be upgraded on or around Jan 26th, while the rest of the upgrade is expected to be completed by March 31st.
Q: What areas will be upgraded on Jan 26th? A: See this post for an unofficial list: »Comcast speed upgrades thread - Part 5
Q: How do I know if my area has been upgraded? A: Please take a look at the database mbernste put together: »[Connectivity] Speed upgrade tracking database created
Q: Can I call Comcast to find out when I will be upgraded? A: Comcast has not released the dates for all areas yet. Please be patient and do not call Comcast.
Q: Will I have to purchase/lease a new modem? A: No, this speed upgrade will not require a new modem.
Q: Does Comcast have to upgrade my area to QAM 256 before the speed upgrades. A: No, but it would be beneficial to Comcast to do so.
Q: Will the new speed upgrade be automatic or will I have to reboot my modem? A: In most cases you will need to reboot your modem.
Q: What happened to Pro? A: The Pro package is slowly being phased out in all areas. Current Pro customers should get the upgrade, but they would save a lot of money by switching to the gold tier.
You can take a peek at:
Enjoy!
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