SB4100 firmware (comcast)
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Posted by Mark Hittinger on August 19, 2005, 6:21 pm
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I've been having some whacky problems lately with our connection in dfw. We've had to power cycle the SB4100 to get service back at least once a day. I noticed in the "log" that they had been loading SB4100-1.4.9.4-SCM02-NOSH firmware into the modem lately but today they have reverted to the SB4100-1.4.9.0-SCM00-NOSH version (again after a strange outage and a power cycle of the modem service is restored). Looks like some bad firmware got out. Later Mark Hittinger bugs@pu.net | ||||||||||||||||||||||||||||||||||
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Posted by sherwindu on August 20, 2005, 3:57 am
Please log in for more thread options I'm a bit confused on this firmware issue. I wasn't aware that Comcast has the ability to download new firmware to my modem, and would do so without informing me of that? I own my own SB4100 modem, and would not appreciate this invasion of my equipment. I also have the Linksys BEFSR41 router and am trying to figure out the shortcomings of that unit, as explained in previous posts. Can someone explain that in plain English terms? As explained in another posting, my problems are not in loss of service, but in slow data transfer. This all started a few days ago. Can someone explain in simple terms what Comcast has done to the network to cause this problem? Mark Hittinger wrote:  | ||||||||||||||||||||||||||||||||||
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Posted by Dr Feelgood on August 20, 2005, 2:08 am
Please log in for more thread options What makes you think comcast did anything on their end that caused this problem? Actually they did but what they did is causing far different problems than what you report. There was one of those modem upgrades that evidently was flawwed. If your 4100 is a Comcast owned modem they will replace it for you if you ask them to. If you do a hard boot of the modem it should reload the older version config. they were running before that problem as listed below by Mark. Read the customer service agreement including the AUP / TOS It gives Comcast the right to upgrade your firmware. not just for your modem but for any router you may use on the system. You may need to replace your owned 4100 with a newer model to get the full benifits (speed) available? Comcast is replacing leased modems on request for those who are still using the 4100's | ||||||||||||||||||||||||||||||||||
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Posted by Richard Ness on August 20, 2005, 2:13 pm
Please log in for more thread options Mike - wrong on the router. Only the Workplace product has a Comcast provided and supported router. Which, in the case of Workplace, they may upgrade firmware from time to time. The 'router' is contained inside of the SMC box that is used (modem/router) But Comcast will absolutely -not- muck around with a customer owned router. | ||||||||||||||||||||||||||||||||||
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Posted by Dr Feelgood on August 20, 2005, 3:20 pm
Please log in for more thread options That is good to know. I was just reporting what is says in the CSA. I can't think of any reason they would want or need to mess with a router config so maybe it's just legal mumbo jumbo their lawyers thought up when they started adding their version of home networking.. BTW Comcast does provide either a router or a combination modem router with their home networking package. I'm not sure witch but I think they replace rental modems with the combo unit when a customer signs up for the home networking package. | ||||||||||||||||||||||||||||||||||
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> We've had to power cycle the SB4100 to get service back at least once a day.
> I noticed in the "log" that they had been loading SB4100-1.4.9.4-SCM02-NOSH
> firmware into the modem lately but today they have reverted to the
> SB4100-1.4.9.0-SCM00-NOSH version (again after a strange outage and a power
> cycle of the modem service is restored).
> Looks like some bad firmware got out.
> Later
> Mark Hittinger
> bugs@pu.net