Help setting up new Linksys Cable Modem and Rogers High Speed Internet service
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Posted by Trizi on September 21, 2006, 12:47 pm
Please log in for more thread options Hello - I am trying to set up a new Linksys Cable Modem and Activate it on Rogers High Speed Internet. The set up was fine (I think) from my end, I have Windows XP which detected the new cable modem and all looked fine. The problem occured when I went on to the last step and called Rogers to give them my MAC Address: they didn't know what to do with it. I spent hours on the phone between the business set up area and technical support and in the end, they told me that the Linksys modem is not compatible, and that only Docsys and Terayon Models work. Now I know this can't be true because I've seen posts on the usenet groups dated a few years ago and people seem to be getting them to work. Can anyone tell me what to tell Rogers admin people to help them? | |||||||||||||
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Posted by $Bill on September 21, 2006, 8:59 pm
Please log in for more thread options Trizi wrote: The roger's site shows they support their own list of DOCSIS modems: # Motorola model number SB5100 # Toshiba model number PCX2600 # Scientific Atlanta model numbers DPX2100 and DPC2100 # RCA model number DCM 325 # Linksys model number BEFCMU10 and says you can rent for $3/mo or buy for $100. It doesn't seem to indicate a list of other acceptable modems if any - although they do indicate 'numerous retail outlets' as a possibility. They seem to want to keep a tight rein on your modem and make some money in the process. You'd think as long as your mode is DOCSIS 2.0 that they'd be able to provision it. What is your modem model ? Have you tried just hooking it up and trying to run ? | |||||||||||||
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Posted by BR on September 22, 2006, 7:06 pm
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On Thu, 21 Sep 2006 17:59:35 -0700, $Bill wrote: > You'd think as long as your mode is DOCSIS 2.0 that they'd be able to
> provision it. Does DOCSIS make feature modification transparent? | |||||||||||||
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Posted by $Bill on September 22, 2006, 9:48 pm
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BR wrote: > On Thu, 21 Sep 2006 17:59:35 -0700, $Bill wrote:
> > >>You'd think as long as your mode is DOCSIS 2.0 that they'd be able to
>>provision it. >
> > Does DOCSIS make feature modification transparent? I have no idea what that means. I'm sure you could Google DOCSIS and find the spec online somewhere. | |||||||||||||
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Posted by Trizi on September 26, 2006, 3:17 pm
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Hello - Thanks for looking that up. I have a Linksys BEFCMU10 (with USB and Ethernet Connections - I doubt if that makes any difference) I tried just setting it up but no go. Also Linksys documentation says the cable provider needs the MAC address on their side. Thanks, I seem to be getting the info I need. Could you tell me where on Rogers site you saw this model number? I want to use it when I call them again. > The roger's site shows they support their own list of DOCSIS modems:
> # Motorola model number SB5100 > # Toshiba model number PCX2600 > # Scientific Atlanta model numbers DPX2100 and DPC2100 > # RCA model number DCM 325 > # Linksys model number BEFCMU10 > What is your modem model ? Have you tried just hooking it up
> and trying to run ? | |||||||||||||
>
> I am trying to set up a new Linksys Cable Modem and Activate it on
> Rogers High Speed Internet.
>
> The set up was fine (I think) from my end, I have Windows XP which
> detected the new cable modem and all looked fine.
>
> The problem occured when I went on to the last step and called Rogers
> to give them my MAC Address: they didn't know what to do with it.
>
> I spent hours on the phone between the business set up area and
> technical support and in the end, they told me that the Linksys modem
> is not compatible, and that only Docsys and Terayon Models work.
>
> Now I know this can't be true because I've seen posts on the usenet
> groups dated a few years ago and people seem to be getting them to
> work.
>
> Can anyone tell me what to tell Rogers admin people to help them?