Comcast modem trouble?
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Posted by Vey on July 27, 2007, 4:33 pm
Please log in for more thread options Surfboard died. Swapped it and they gave me a new RCA Thomson. Ran the registration for existing customers and i stopped at the last page. Different errors each time I tried. After sitting on the phone for an hour, Comcast says they could see modem, could ping it, I could ping yahoo, but could clear registration mode. They told me to swap it again. Got another RCA Thomson and exactly the same problem happened. So far, I haven't called again. Haven't had a spare hour at one time. Anyone have any ideas? | ||||||||||||||||||||||
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Posted by Andrew Rossmann on July 27, 2007, 5:11 pm
Please log in for more thread options [This followup was posted to comp.dcom.modems.cable and a copy was sent to the cited author.] junker@ericvvey.com says... If it's a DCM315, it can't transfer data faster than about 5M, no matter what the cap is. Don't try using the on-line registration. I've found it too buggy and picky. Call and make certain they have the correct HFC MAC address in their database. -- If there is a no_junk in my address, please REMOVE it before replying! All junk mail senders will be prosecuted to the fullest extent of the law!! http://home.att.net/~andyross | ||||||||||||||||||||||
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Posted by Vey on July 27, 2007, 5:39 pm
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Andrew Rossmann wrote: > [This followup was posted to comp.dcom.modems.cable and a copy was sent
> to the cited author.] > > junker@ericvvey.com says... >> Surfboard died.
>> Swapped it and they gave me a new RCA Thomson. Ran the registration for >> existing customers and i stopped at the last page. Different errors each >> time I tried. After sitting on the phone for an hour, Comcast says they >> could see modem, could ping it, I could ping yahoo, but could clear >> registration mode. >> >> They told me to swap it again. Got another RCA Thomson and exactly the >> same problem happened. >> >> So far, I haven't called again. Haven't had a spare hour at one time. >> Anyone have any ideas? >
> If it's a DCM315, it can't transfer data faster than about 5M, no matter > what the cap is. > > Don't try using the on-line registration. I've found it too buggy and > picky. Call and make certain they have the correct HFC MAC address in > their database. > It's the 425. How do you stop it from starting the registration process? When I tried to bypass it, it kept coming back to the same registration page and wouldn't let me use the web, although I could ping, trace and I'll bet use ftp. That has been true for the surfboard or the thomson modems on Comcast systems. Must be some trick I am missing. | ||||||||||||||||||||||
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Posted by Bit Twister on July 27, 2007, 7:01 pm
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On Fri, 27 Jul 2007 21:39:11 GMT, Vey wrote: >
> How do you stop it from starting the registration process? Change dns ip address. Once the modem gets registered, you can power down modem and computer, wait a minute by your watch, powerup modem. That should get a good reset on the modem. Next dhcp lease sent to your system should have valid comcast dns ips. | ||||||||||||||||||||||
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Posted by Vey on July 27, 2007, 11:01 pm
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Bit Twister wrote: > On Fri, 27 Jul 2007 21:39:11 GMT, Vey wrote:
>> How do you stop it from starting the registration process?
>
> Change dns ip address. To *any* legimate IP address of a DNS Server? I know of several public DNS Servers. Would one of those do? Or do I need to use a Comcast server? >
> Once the modem gets registered, you can power > down modem and computer, wait a minute by your watch, powerup modem. > That should get a good reset on the modem. > Next dhcp lease sent to your system should have valid comcast dns ips. | ||||||||||||||||||||||
> Swapped it and they gave me a new RCA Thomson. Ran the registration for
> existing customers and i stopped at the last page. Different errors each
> time I tried. After sitting on the phone for an hour, Comcast says they
> could see modem, could ping it, I could ping yahoo, but could clear
> registration mode.
>
> They told me to swap it again. Got another RCA Thomson and exactly the
> same problem happened.
>
> So far, I haven't called again. Haven't had a spare hour at one time.
> Anyone have any ideas?