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Posted by jake62 on November 15, 2005, 10:33 pm
Please log in for more thread options I recently purchased an SMC8013WG. I have it hooked up via Comcast and I have a motorola WR850G wireless router connected to the WAN port on the modem. big grin This modem has the wireless function disabled (no card installed). I am surfing the. net with this setup and it works fine. However, comcast seems to have trouble with it on their end. They cannot (or maybe will not) set up a user name and password for an email account. :angry: I have spent days on the phone with them to no avail.:mad: :puke: I am disgusted. They say the problem is with the modems firmware (which is the latest according to SMC), something about a bad MAC address. I have accessed the web interface for the modems settings and given them all of the info including the WAN IP address they asked for. All I want to do is get my email account set up. I am paying for another dialup just to keep my email account active until they make this work. :angry: I know there have been problems with this modem for comcast in CA but I need to know if anyone is using this modem in CA with Comcast as an ISP and has overcome a similar problem?? In the mean time they are willing to let me keep surfing the net for free. :smirk: :lol: | ||||||||||||||||
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Posted by Quaoar on November 15, 2005, 5:20 pm
Please log in for more thread options jake62 wrote: [quote] This modem has an integrated router that is currently not supported by Comcast. While Comcast will support this modem's connectivity to the Internet, please direct any issues with the router or wireless Internet functionality to the vendor. [end quote] It is possible that what you are writing is correct, but I seriously doubt the veracity of your story. I have dealt with Comcast on modem issues and they either will gladly provision the modem or will not provision the modem for very good reasons. One reason for not provisioning the modem is that it is registered to an account that has billing issues. I suspect you know that this is the problem. Q | ||||||||||||||||
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> I have a motorola WR850G wireless router connected to the WAN port on
> the modem.
> big grin This modem has the wireless function disabled (no card
> installed). I am surfing the. net with this setup and it works fine.
> However, comcast seems to have trouble with it on their end. They
> cannot (or maybe will not) set up a user name and password for an
> email account. :angry: I have spent days on the phone with them to
> no avail.:mad: :puke: I am disgusted. They say the problem is with
> the modems firmware (which is the latest according to SMC), something
> about a bad MAC address. I have accessed the web interface for the
> modems settings and given them all of the info including the WAN IP
> address they asked for. All I want to do is get my email account set
> up. I am paying for another dialup just to keep my email account
> active until they make this work. :angry:
> I know there have been problems with this modem for comcast in CA but
> I need to know if anyone is using this modem in CA with Comcast as an
> ISP and has overcome a similar problem??
> In the mean time they are willing to let me keep surfing the net for
> free. :smirk: :lol: