Cherry Hill, NJ - Comcast
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Posted by Justin on March 15, 2009, 11:21 pm
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The cable modem says Arris - Touchstone telephone No matter what we do we can't have the router get an IP address from Comcast. We tried powering everything down for for ten minutes, connecting the laptop directly to the internet (cable modem) and doing a ipconfig /release. Also tried the MAC address cloning. then we connected the cable modem to the router, powered up the cable modem, waited two minutes, then powered up the router. We get an internal IP via the wireless, but when we go to 192.168.1.1 -> status ip address is still 0.0.0.0 What am I doing wrong? | ||||||||||||||||||||||||||||
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Posted by f/fgeorge on March 16, 2009, 5:55 am
Please log in for more thread options  work when hooked directly to the modem? Is this Comcast, as the subject suggests, or DSL? Is the router DSL compatabile if DSL? I ask because you said the modem is "touchstone telephone". | ||||||||||||||||||||||||||||
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Posted by Justin on March 16, 2009, 2:39 pm
Please log in for more thread options f/fgeorge wrote:No. WEP or other security problems? I think youmisunderstand, INTERNAL ip address are working fine, it is the IP from the ISP that isn't. Did the laptop Yes. Is this Comcast, as the subject suggests, or DSL? Comcast. Is the router DSL compatabile if DSL? I ask because you said the modem is "touchstone telephone". The modem had that on it, it is conencted to the coax. I'm guessing that is a brand name. | ||||||||||||||||||||||||||||
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Posted by f/fgeorge on March 16, 2009, 5:46 pm
Please log in for more thread options On Mon, 16 Mar 2009 14:39:59 -0400, JustinI see another person is also trying to help you, I will back off and let them do their thing and step back in if they fail. One thing at a time will generally get it fixed, me telling you to try one thing, them telling you something else will just get things confused. | ||||||||||||||||||||||||||||
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Posted by Justin on March 16, 2009, 10:03 pm
Please log in for more thread options f/fgeorge wrote:I disagree, lay it on me. I'm an IT tech for the past 12 years, I know what I'm doing. hence my confusion. I did this exact same thing here on Comcast in Pennsylvania and it worked. I'm having my brother reset to factory defaults but I don't think that will work. It doesn't make sense as to why it would. | ||||||||||||||||||||||||||||
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>The cable modem says Arris - Touchstone telephone
>No matter what we do we can't have the router get an IP address from
>Comcast.
>We tried powering everything down for for ten minutes, connecting the
>laptop directly to the internet (cable modem) and doing a ipconfig /release.
>Also tried the MAC address cloning.
>then we connected the cable modem to the router, powered up the cable
>modem, waited two minutes, then powered up the router. We get an
>internal IP via the wireless, but when we go to 192.168.1.1 -> status ip
>address is still 0.0.0.0
>What am I doing wrong?