Broadband problem
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Posted by BV on September 12, 2006, 1:35 pm
Please log in for more thread options I live in Massachusetts and I get my broadband cable through Comcast . It seems that my cable falls off only during part of the day ( early to mid morning ) and is fine at other times . Comcast support says that it seems like like a modem problem . Are modems tempermental ? Any help appreciated . BV | ||||||||||||||||||||||
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Posted by Timothy Daniels on September 12, 2006, 4:55 pm
Please log in for more thread options "BV" wrote: I've been with Comcast (S. Calif) for about 3 years using the USR "shark fin", and I've been using the Motorola 5120 for about 10 months with not a single problem from either of them. What kind of modem do you have and does it have clearance on all sides for convective cooling? Tell us the modem, and someone here might be able to tell you how to read its web page. In all likelyhood, though, the problem is not the modem. *TimDaniels* | ||||||||||||||||||||||
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Posted by BV on September 12, 2006, 5:09 pm
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Timothy Daniels wrote: > "BV" wrote:
> >I live in Massachusetts and I get my broadband cable through Comcast .
> > It seems that my cable falls off only during part of the day ( early to > > mid morning ) and is fine at other times . Comcast support says that it > > seems like like a modem problem . Are modems tempermental ? Any > > help appreciated . BV >
> > I've been with Comcast (S. Calif) for about 3 years using the USR > "shark fin", and I've been using the Motorola 5120 for about 10 months > with not a single problem from either of them. What kind of modem do > you have and does it have clearance on all sides for convective cooling? > Tell us the modem, and someone here might be able to tell you how to > read its web page. In all likelyhood, though, the problem is not the modem. > > *TimDaniels* Tim , The Modem I have is a SurfBoard Sb3100 . I keep in an open space behind my TV . It has air to breathe . bV | ||||||||||||||||||||||
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Posted by $Bill on September 12, 2006, 9:02 pm
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BV wrote: > The Modem I have is a SurfBoard Sb3100 . I keep in an open space behind
> my TV . It has air to breathe . bV What are your RF readings from the modem's status page ? TVs are plain hot in back esp. up top where they vent. Try moving at least 3 feet away from the TV, but it's probably not the TV unless it's plasma. If you're renting, I'd be looking to upgrade to a DOCSIS 2 modem - your modem is older than many of the active poster's kids. :) | ||||||||||||||||||||||
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Posted by Oren on September 12, 2006, 5:11 pm
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>I live in Massachusetts and I get my broadband cable through Comcast .
>It seems that my cable falls off only during part of the day ( early to >mid morning ) and is fine at other times . Comcast support says that it >seems like like a modem problem . Are modems tempermental ? Any help >appreciated . BV What did support say beyond "seems like"? Did they check anything or was it just "the modem is the problem" without checking, or with little explanation? Is this a house, condo, apartment? I can't speak to Comcast, but you will find an answer. It's taking me awhile to accept a dumb/passive device could go bad. -- Oren "Well, it doesn't happen all the time, but when it happens, it happens constantly." | ||||||||||||||||||||||
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> It seems that my cable falls off only during part of the day ( early to
> mid morning ) and is fine at other times . Comcast support says that it
> seems like like a modem problem . Are modems tempermental ? Any
> help appreciated . BV